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office 2000 CD not recognized

Posted on 2002-07-24
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Last Modified: 2013-12-29
Microsoft Word requested the office 2000 small-business (first release version) CD ROM.  I put the appropriate CD-ROM (disk 1) into my CD drive but I got a message saying that it is not available.

When I looked in the "My Computer" folder, I saw that Windows was listing the CD as "Audio CD" instead of office 2000 small-business.

There is no apparent dirt or scratch on the bottom of the CD.  I tried putting in disk 2 and it is also being recognized as a "Audio CD."  In fact, when I put in either CD, the AutoRun feature starts Windows media player instead of the setup program.

I tried a CD ROM for a totally different program and it was recognized correctly, so I know that the CD drive is okay.

The only thing I can think of that is significantly different about my system since the last time I used the office 2000 CD ROM, is that I upgraded from Windows 98 to Windows 98 second edition.  I'm also running a different antivirus program.

Can someone shed some light as to why this is happening and how to Fix it? Thanks
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Question by:lchop
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Expert Comment

by:Griffon
ID: 7176547
here is something that I can find that might help you from our friends microsoft :) *cough*

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q235696

Griffon
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Expert Comment

by:Griffon
ID: 7176550
here is another one that might help you sort the problem if the one above is no help.

http://support.microsoft.com/default.aspx?scid=kb;en-us;Q245226

Griffon.
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Expert Comment

by:SysExpert
ID: 7178009
In addition, I would delte the duplicate question, and check to see that you have the latest IDE/chipset drivers.

2nd option, is to share a  CDROM on another system, and map the drive locally.

I hope this helps !
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Author Comment

by:lchop
ID: 7179958
I tried everything in those Microsoft documents and the problem still exists.  In fact, I am noticing intermittent problems with all of my software CD's in terms of recognition.  Sometimes the light on the CD drive stays lit, without being able to recognize the CD, and other times it recognizes that a CD is in there but does not recognize the files.  In the latter case Windows Explorer shows just one dummy audio file.  

I did a virus scan and also used the diagnostics program that came with my computer and the CD ROM drive passed.

I will try to download and reinstall the CD ROM drivers






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Author Comment

by:lchop
ID: 7179966
how do I delete the duplicate question?
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Author Comment

by:lchop
ID: 7181206
Per the Dell knowledgebase instructions, I removed the Master IDE Controller from the Device Manager, and let Windows reinstall after rebooting.  Unfortunately this problem still exists.  Sometimes it's recognizing a CD correctly and other times it is not.  It's happening with more than one CD.

Could a dirty CD lens cause this sort of problem?  If so, how do I clean it?  Thanks!
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Author Comment

by:lchop
ID: 7269834
FYI-I purchased a new CD ROM which resolved the problem
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WesLennon earned 0 total points
ID: 7324984
This question will be placed in PAQ and points refunded.

Best regards,
Wes Lennon
Director of Community Services
Experts Exchange
 
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