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window 98

Posted on 2002-07-25
Medium Priority
Last Modified: 2013-12-28
i have problem on my pc, i can't open my cd-rom when i click on "D"drive it prompt out "the device is not ready"please retry.another problem is that there is no sound on my pc, when i click on my "XG PLAYER"IT PROMPT OUT "DMMSYSTEM003 IS NOT ENABLE"LASTLY whenever i start my computer it will prompt "internet explorer ACTIVE" X"

Question by:779573
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Expert Comment

ID: 7179337
To get help here you need to give some specifics about your computer configuration
and provide a history of what led up to the problem.  That is, did you install new
software or hardware, did you download some "free" tools, did you receive suspiction
email, do you have an active anti-virus program, do you have an active firewall, do
you have some method of getting rid of SPYWARE, how big is the hard drive, how much real
memory, how old is the computer, has anyone else had access to it...

All of these things are significant.  If you get into a dialogue with other EE people,
sooner or later you will be asked these things, so you can save a lot of time by spelling
out the environment up front right away.

Author Comment

ID: 7179416
my computer is about three yrs old,i have an antivirus protected call the "norton antivirus" i updated every week. i did not install any software or hardware nor downloading any free tools.as for
the suspiction e-mail i don't think so. by the way  i do not have active firewall(do you have it, can spare me one)
i am not good at computer, therefore i do not know how to get rid of spyware. my hardisk is 20GB.64MB Memory.
i am the user,beside me no one suppose to use it.
LVL 27

Expert Comment

by:Asta Cu
ID: 7180229
What type of CD-Rom?  Update your system with WindowsUpdate, to make sure you've got fixes/patches installed.

Make sure the CD is ON and a CD is in the tray (make sure it is clean), then boot to see if this helps.

Assuming you've updated our system with WindowsUpdate, also then try this:

start-run-msinfo32-tools  Run the DirectX diagnostics tool (all tests) to see if there's a problem noted in terms of driver problems and/or registry errors.

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LVL 27

Expert Comment

by:Asta Cu
ID: 7180231
Also, in Internet Explorer, choose HELP and About, and tell us what version you have, also what version (128 bit encryption)?.  Many problems in IE have been fixed and released also using WindowsUpdate.
LVL 27

Expert Comment

by:Asta Cu
ID: 7180239
Unfamiliar with XG Player, and also haven't seen that error message, so more information is needed for that as well.

Expert Comment

ID: 7180627
Here is a link describing DMM.  Unless you are on a Network, there shouldn't
be any reason to use it.  Other than that, some website that you are reaching has
somehow dumped some Active X stuff on you that you don't need and don't want.  You
can get rid of this with one of the tools available with Norton System Works, which
evidently you have.  You can prevent it from happening again by going into IE Tools
and setting the switch to defeat Active X.


The firewall that I use is Zone Alarm.  Use any search engine to find and download
the free version.  Also, use any search engine to find and download the free version
of Ad-Aware, which removes SPYWARE from your system.


Actually, if you are not on a company Network, I suspect that you may have SPYWARE
on your system that may be causeing the problem.

Expert Comment

ID: 7180692
Here is more about the XG player from Yamaha:


My view on all this stuff is that if you want MUSIC you should get a good HI-FI,
not a computer.  I use my computer for useful WORK, and play only a few music clips
as incidental to that.

So, if you have the XG player stuff on your computer, how to cope with it should
be described in the manual.  If it isn't supposed to be there, then evidently you
have downloaded one of the multi-media pieces of junk that demands that you dance
to the tune of the advertisers.  If that is the case, maybe you downloaded software
for which you don't have a supporting sound card.

Or something.

Expert Comment

ID: 7181396
Zonealarm is available at www.zonealarm.com or www.zonelabs.com
A new version came out today.

Ad-aware is available at www.lavasoft.nu or the link above.

You may want to remove your sound driver in control panel...system.. and reinstall the drivers.

Expert Comment

ID: 7181440
harrlow is correct about a driver problem if your sound card includes a music
synthesizer made by Yamaha with the name XG player.  If that works, then you are
left wondering how the driver got screwed up. You are also left wondering how you
managed to go three years with that player in your system and just now found out
about it.  To repeat, DO look at your documentation to see if there is any reference
to that player.

By the way: Here is a quick way to get access to the Control Panel.  Create a
shortcut on your DESKTOP with this in the command line:
After you get the shortcut built, right click on it and go to PROPERTIES. Set the
shortcut to run MAXIMIZED.

When you are at the Control Panel, click on SYSTEM and go to DEVICE MANAGER to get
at the controllers for the sound card.

In case you don't know, a sound card is a Printed Circuit Board that plugs into the
Motherboard or a RISER from the Motherboard.  A RISER is still another board that
serves only to provide an easy way to make a connection to the Motherboard when space
is limited.


Expert Comment

ID: 7186920
1. CD-ROM drive doesn't read your discs?
Try booting with the Win9x startup disk, and then read the discs again. If this worked, you may have to investigate its software settings (in Device Manager). But, if this does not work, you have to check up the hardware, including buying a new drive.

2. DMMSYSTEM003 -> MMSYSTEM003 ???
Not familiared with that XG stuffs also, but be concentrated on sound card software and hardware config in that PC. Your sound software may not be installed correctly.
(Pleasenospam has given the way to do it.)

3. Check up ALL startup items one by one. To do this in Win98 and later, run, "MSCONFIG" and then open startup tab.

Expert Comment

ID: 7200521
Boot into safe mode, check the device manager for duplicate devices, ghost devices.
Remove any duplicate drivers.

As for your cdrom not responding..  I had this problem once or twice,
Delete the cdrom device from the device manager and rebooting.

Expert Comment

ID: 7376251
Hello all,
I am Computer101 from Experts-Exchange and also an expert within this topic area. This uestion has been open a long time.  What I am going to do is allow feedback from the questioner and xperts.  If it is not resolved, I will delete or accept an answer based on the info I have been given, Experts, feel free to offer input.  I will monitor these questions for a period of 5-7 days and come back and evaluate.  I will have another moderator (who is also an expert in this topic area) look at the question also to ensure we do the right thing for this question.

Thank you
E-E Admin

Accepted Solution

Computer101 earned 0 total points
ID: 7757290
Question placed in PAQ

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