?
Solved

McAfee and Dialup Issue

Posted on 2002-07-27
10
Medium Priority
?
336 Views
Last Modified: 2013-12-11
I have a user who has Windows ME.  She has dialup with an ISP that works fine.

Here's the issue.  You load McAfee, update it - everything updates.

Then you connect to internet.  You click on IE (IE 5.5 sp2).  It stays connected for alittle bit then disconnects and automatically redials.  If you click on Outlook Express, it connects and then automatically disconnects and redials.

I checked modem settings and there isn't any setting telling it to disconnect after a certain time.

I remove McAfee from system and dialup works fine and doesn't disconnect.

I checked McAfee's site and this user has the latest build of their software.

Any ideas?
0
Comment
Question by:tituba2
  • 3
  • 3
  • 3
  • +1
10 Comments
 
LVL 7

Expert Comment

by:sorgie
ID: 7183357
When you say lastest build do you mean McAfee version is XP compatible??
0
 
LVL 4

Author Comment

by:tituba2
ID: 7183383
Yes
0
 
LVL 18

Expert Comment

by:centerv
ID: 7200846
Seems you may some incompatibles on the pc.
Try this one

www.grisoft.com
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
LVL 4

Author Comment

by:tituba2
ID: 7203997
I loaded a 30-day trial version of PC-cillian by Trend as a work around until I can figure out the McAfee issue.  Was hopeing there would be some troubleshooting I could do to resolve this.  Don't really want to tell the user that the money they dropped on McAfee is for a product they can't use and to now buy a different virus software.

I uninstalled and reinstalled McAfee and had same result.  Absolutely sure they don't have a virus on PC.

Any ideas?
0
 
LVL 18

Accepted Solution

by:
centerv earned 400 total points
ID: 7204362
Contacting McAfee and checking against their incompatability list.

Use msconfig to disable all but Mcafee and see what happens.
Re-enable one item at a time to pinpoint problem.

0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 7214435
Have you been helped here, or is more needed?  I also recall reading that there was an imcompatibility with a version of McAfee that displayed similar problems which were subsequently resolved with updates.

Also is WindowsUpdate current?

This troubleshooting link may be of some help to your user as well, if still unresolved.

http://support.microsoft.com/default.aspx?scid=/support/windows/topics/hardware/hwddresctr.asp


Asta
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 7214875
Great news; happy you've been helped.
":0) Asta
0
 
LVL 18

Expert Comment

by:centerv
ID: 7226772
Glad to be of some help and thanks to Asta as well!
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 7227126
Welcome back, centerv.  ":0) Asta
0
 
LVL 4

Author Comment

by:tituba2
ID: 7227552
Thanks to all of you for your help.  To be honest, the user decided to abandon McAfee than work this problem any further.  As PCCillian is working just fine....leave well enough be.
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Sometimes clients can lose connectivity with the Lotus Notes Domino Server, but there's not always an obvious answer as to why it happens.   Read this article to follow one of the first experiences I had with Lotus Notes on a client's machine, my…
IF you are either unfamiliar with rootkits, or want to know more about them, read on ....
As developers, we are not limited to the functions provided by the VBA language. In addition, we can call the functions that are part of the Windows operating system. These functions are part of the Windows API (Application Programming Interface). U…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question