Solved

McAfee and Dialup Issue

Posted on 2002-07-27
10
326 Views
Last Modified: 2013-12-11
I have a user who has Windows ME.  She has dialup with an ISP that works fine.

Here's the issue.  You load McAfee, update it - everything updates.

Then you connect to internet.  You click on IE (IE 5.5 sp2).  It stays connected for alittle bit then disconnects and automatically redials.  If you click on Outlook Express, it connects and then automatically disconnects and redials.

I checked modem settings and there isn't any setting telling it to disconnect after a certain time.

I remove McAfee from system and dialup works fine and doesn't disconnect.

I checked McAfee's site and this user has the latest build of their software.

Any ideas?
0
Comment
Question by:tituba2
  • 3
  • 3
  • 3
  • +1
10 Comments
 
LVL 7

Expert Comment

by:sorgie
ID: 7183357
When you say lastest build do you mean McAfee version is XP compatible??
0
 
LVL 4

Author Comment

by:tituba2
ID: 7183383
Yes
0
 
LVL 18

Expert Comment

by:centerv
ID: 7200846
Seems you may some incompatibles on the pc.
Try this one

www.grisoft.com
0
 
LVL 4

Author Comment

by:tituba2
ID: 7203997
I loaded a 30-day trial version of PC-cillian by Trend as a work around until I can figure out the McAfee issue.  Was hopeing there would be some troubleshooting I could do to resolve this.  Don't really want to tell the user that the money they dropped on McAfee is for a product they can't use and to now buy a different virus software.

I uninstalled and reinstalled McAfee and had same result.  Absolutely sure they don't have a virus on PC.

Any ideas?
0
 
LVL 18

Accepted Solution

by:
centerv earned 100 total points
ID: 7204362
Contacting McAfee and checking against their incompatability list.

Use msconfig to disable all but Mcafee and see what happens.
Re-enable one item at a time to pinpoint problem.

0
How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

 
LVL 27

Expert Comment

by:Asta Cu
ID: 7214435
Have you been helped here, or is more needed?  I also recall reading that there was an imcompatibility with a version of McAfee that displayed similar problems which were subsequently resolved with updates.

Also is WindowsUpdate current?

This troubleshooting link may be of some help to your user as well, if still unresolved.

http://support.microsoft.com/default.aspx?scid=/support/windows/topics/hardware/hwddresctr.asp


Asta
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 7214875
Great news; happy you've been helped.
":0) Asta
0
 
LVL 18

Expert Comment

by:centerv
ID: 7226772
Glad to be of some help and thanks to Asta as well!
0
 
LVL 27

Expert Comment

by:Asta Cu
ID: 7227126
Welcome back, centerv.  ":0) Asta
0
 
LVL 4

Author Comment

by:tituba2
ID: 7227552
Thanks to all of you for your help.  To be honest, the user decided to abandon McAfee than work this problem any further.  As PCCillian is working just fine....leave well enough be.
0

Featured Post

Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

Join & Write a Comment

For a variety of reasons, it sometimes makes sense to reboot a Windows-based computer on a regular, perhaps daily basis. This "cures" a lot of ills by resetting processes, flushing caches, refreshing memory, and reestablish network connections. In a…
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
As developers, we are not limited to the functions provided by the VBA language. In addition, we can call the functions that are part of the Windows operating system. These functions are part of the Windows API (Application Programming Interface). U…
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

16 Experts available now in Live!

Get 1:1 Help Now