troubleshooting Question

Mail Document Body not displayed using Browser

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pellitieri asked on
Lotus IBM
28 Comments2 Solutions1815 ViewsLast Modified:
Our company recently upgraded to Lotus Notes R5.  We are using the new web browser client option to give our  salesreps the ability to access their Notes mail using any browser, so they don't have to have mail forwarded to their homes or be in the office to get their mail.

The problem we have is that some messages don't display in the browser.  The one sample I found in my mailbox was from one of our salesreps.  When I open the message in the browser (IE 5.5 on Win 2K) I see the header information, but not the body text.  If I open the same message using my regular Notes client, I have no trouble.  I can also forward the message from the browser and the body is included in the new outgoing message.

Has anyone else experienced this problem, and if so, have you been able to solve it?

I don't know if this is an incoming or outgoing setting problem, but it does appear to be a problem only with our own Notes users.

--Tom Pellitieri

(Sorry for the low point count -- I'm a new user)

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