troubleshooting Question

Epson GT7000 under Win2000

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BETTYFlag for Spain asked on
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I can't have the Epson GT-7000 Photo working under Win2k Pro. All is new (clean installation): OS, Photoshop 7 / Epson Scan II and scanner drivers.

That's what I made (and tested):

Clean install of Win 2k Pro.
When finishing configuration, system detects and names correctly the GT-700 scanner, then it asks for drivers. The correct one is named ESCANFB.INF and is under the Windows2000 folder in the original CD. All ends in a correct manner and the scanner is visible in Control Panel.

TWAIN interface. I can install the Epson Twain 3 that comes in CD, and it's on the Installed Programs List.

Now the problem: I open Photoshop 7 and go to Import. It appears Epson Twain 3. I choose it, but two error messages come in: first has the caption of Epson Twain 3 and says "Scanner not ready. Check if it's on". When I close this dialog box, second one opens with Twain_32 caption telling that "The scanner software doesn't support in memory transfers".

I have uninstalled and reinstalled drivers and TWAIN, deleted the device from OS and let it to find it again, downloaded latest drivers from Epson (TWAIN 3.4),... Nothing has worked.

I have installed its own scanning software, Epson Scan II. Same messages.

I have checked the SCSI interface in the OS: all seems correct. It's a SCSI-2, terminated chain and assigned ID. No conflicts as it's the only device in the chain. Cable seems to be correctly plugged. Even I've changed the cable between the 2 connectors in the rear of scanner. Nothing.

I don't know what more can I do, so here I am. Help!!!

And sorry about my English: I'm Spanish, from Barcelona, Spain, European Community.

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