troubleshooting Question

HP ScanJet 3200C scanner problem

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mcraema1 asked on
Peripherals
2 Comments1 Solution854 ViewsLast Modified:
I am having problems with my HP ScanJet 3200C scanner.  I use Windows 98.  The scanner is connected with a parallel cable.  The scanner is routed through the printer or the printer through the scanner. This is my problem:

A few months ago, when I scanned, the scanner bed began showing a verticle yellow line.  It progressively got worse until the entire bed was yellow.  Then it scanned with multicolored lines.  It is making a noise when it scans.  My husband tried cleaning the mirrors and the glass with alcohol.  It still doesn't scan correctly. I can see the light as it passes when it scans.  It starts off white, then turns yellow.  Could the light be going bad and need replacing?  I uninstalled and reinstalled the scanner and the printer.  I tried some online support, downloading ScanJet 3200C Power Control Patch and a couple of other updates.  This didn't help either. I emailed HP a couple of days ago but got no response so far. I haven't called them due to the $2 a minute charge.  If I'm on the phone with them, as I have been with technicians with other companies, for 30 minutes or an hour, I could buy a new scanner.  Any suggestions other than buying a new scanner?  It's no longer under warranty.
Thank you in advance for any help.
ASKER CERTIFIED SOLUTION
cherrybumpkin

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