Help!!! Major problem with booting win98!

canadadave
canadadave used Ask the Experts™
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I'm having significant problems with Windows 98. Hoping someone here can help... Here is what happened: as of yesterday, everything was fine. Bought a new CDRomR drive, installed it, and it worked fine, except when I tried to use it with Roxio CD Creator 5, when I went to burn a CD, the new drive (drive E) was not listed in drives I was able to burn to. It still listed my old drive (drive D) which was writeable, but not E at all. It didn't make sense to me, since everything worked fine with the new drive E, (i.e. it played CDs, acknowledged in all profiles, etc.). So I thought it might be a problem with CD Creator. I tried to uninstall it, and then reinstall. I inserted my original CD Creator disk, and uninstalled what was on my computer. Then it said to reinstall, the computer would have to be restarted. I clicked okay, it shut down, but then once it booted back up, it went through the whole booting, the windows logo came on, and at the point where normally the desktop would appear and the icons would appear, I got the following message:
"Error loading Explorer.exe. You must reinstall windows"
I click OK on that and then it says
"A required .DLL file SHLWAPI.DLL was not found"
then my computer is frozen.
I restart, same thing. So I slip in my Win98 disk, and boot from it, and reinstall. I do the reinstallation, everything is fine to the point where it asks to restart the computer. I do, and then it boots up again, and at the same spot as before.. same problem! I try to reinstall again, nothing different.
I tried everything.. loading thruogh DOS, using safe mode, etc. Nothing.


So I started doing a little research on the net using my other computer and finding out people with similar problems and what they did. One instance someone was advised to download the shlwapi.dll file and add it to the c:/windows/system folder through DOS. Which I did. And then reloaded the computer..

Same problem occured except now it comes up with that same "error loading explorer.exe you must reinstall windows message" and then "A required .DLL file xxxxxx was not found" comes up. The "xxxxx" (which used to be the shlwapi.dll file) is now just seemingly ramdom letters/symbols that look like "BU'JEAIII.DLL" but the E is that old shakesperean capital E, the A is the capital A with a french accent going away to the left on the top, and the III is like three North-south dashes symbol. Anyways, same result, I can't get in at my files and I'm stuck.

What can I do??? please help!!! I CAN'T lose all my files on the C drive. I have so much important stuff there. I just want to fix this problem! I appreciate any and all advice, and please provide as much detail step-by-step that I should do. Thanks so much!!!!
CanadaDave
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Couple of things to try:
First did you completely remove the old drive D.  If not, boot up into safe mode and do so.  This means going into the device manager and removing the driver for drive d. You can go to device manager through the control panel.

Reboot normally.  If you get a clean boot, make sure your new CDRomR drive is NOT installed and CD Creator is NOT installed.
IF you DO NOT get a clean boot, boot back up in safe mode and reinstall the old drive d.
Reboot and try to get a clean boot.  If this works then you accidently removed drivers the computer is looking for when you uninstalled the old drive d.  Now you should uninstall the old drive d and make sure the driver is not in the device manager

Now install the new CDRomR drive and reboot.  If you get a clean boot then go ahead and install CD Creator.  Reboot the computer.  If this is a clean install then make sure the software now recognizes the drive

The order things are installed can sometimes creator problems for the computer.  That is why you want to make sure the old drive is completely removed.  

Author

Commented:
Thanks for the reply.
I guess i should add two thinge here which I guess are important details...
I wasn't replacing the CDRom drive, just adding a second one. The old drive D is still there. I've just added a new drive E. They are both CDR writeable, meaning I expected, when going in to CD Creator, to have the option to write to either one. That wasn't the case though, only the old drive D was still listed. E was not. Which is why I thought to reinstall CD creator.

As for going in and clearing out old stuff, I can't get in to windows whatsoever. The only thing I can access is DOS. I'm not the greatest in DOS. Competent, but not an expert. So for me, I'm not sure what to do. Is there a way to access control panels/device managers/add&remove through DOS? I'm not sure really. I'm sure there is. I'm not sure that is really the problem though... ???
Thanks for the help tho.. I'll take any and all advice :)
Top Expert 2007

Commented:
1) I suspect a virus

2) Run a scandisk form DOS.

3) Download F-prot for DOS and have it scan your machine.

4) It is possible that you have a hardware problem.
Remove the New CDROM, and see if it installs OK.
Check the CD jumper settings also.

reseat all the cables while you are at it.

I hope this helps !
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Top Expert 2007

Commented:
Just in case,

I would recommend that you download a diagnostic disk from your harddrive manufacturer's url. This will tell you right off where you are at and if
   you can recover from it. It may be under warranty, the hard drives are usually covered for three years and you can make out the RMA on their site
                     also. Depending on the manufacturer of the hard drive, you can download diagnostic utilities from their sites to check the drives.
 www.seagate.com
  www.maxtor.com 

http://www.wdc.com/service/ftp/drives.html
    www.ibm.com 
http://www.storage.ibm.com/hdd/support/download.htm
    www.fujitsu.com 

I hope this helps !
There may be a problem with having two CDR's on the machine.  I think I have heard of this before.  Why would you want two?  

So you can't even boot into safemode by pressing the F8 key continuosly?
I'm not sure about how to go about this, maybe someone else here does, but try and edit the files that load drivers at startup and see if you can then get into windows

If you can get back into windows. Only have one CDR installed and,if you want, another regular cd rom.
LeeTutorretired
Top Expert 2009

Commented:
You asked if there is a way to access the Control Panel through DOS.  Yes, there is.  Here is a MS Knowledge Base article about that:

http://support.microsoft.com/default.aspx?scid=kb;en-us;q192806
How to Run Control Panel Tools by Typing a Command

Commented:
some softwares while uninsatalling delete critical files from windows.yesterday ti happened to me when i uninstalled a firewall.just reinstall windows without formatting your c:(where you have windows installed).install win on same drive & you will be asked to keep backup of your current os choose no .install on this c: after insallation you'll have all your pc restored to original settings without having to reinstall each program again.

in your config.sys file add line
LASTDRIVE=Z.
Commented:
I humbly disagree with Sysexpert.
You don't have a virus.  When you re-installed windows on top of itself, you created a system with mis-matched files.  
Can you boot to safe mode?  If yes, there is hope.  If no, your choices are to:  re-install windows to a clean directory; or re-format and re-install.  Dont' reformat if your setup files are on your hard drive [usually in c:]windows\options\cabs ].

You WILL need your product key.
If you don't know where it is, and you can boot to safe mode,  start > run > regedit
click on "+" signs until you are at
HKey_Local _Machine_software\microsoft\windows\currentversion
click on term "currentversion".  In right pane, look for "productID"


To re-install to a clean directory, if you have the real win 98 Cd, not a recovery or restore cd:
boot PC with win 98 startup disk, with cdrom support
c:\>
attrib -h -s -r system.1st
ren system.1st system.zzz
cd windows
attrib -h -s -r *.dat
ren system.dat *.tad
ren user.dat *.tad
ren system.ini *.nin

cd system
c:\windows\system
ren iemigrat.dLL iemigrat.LLD

cd\
c:\> ren windows win_old
x:, where "x" is your cdrom drive
cd win98
x:\win98
setup

if you lack the real win98 cd
To re-install to a clean directory, if you have the real win 98 Cd, not a recovery or restore cd:
boot PC with win 98 startup disk, without cdrom support
c:\>
attrib -h -s -r system.1st
ren system.1st system.zzz
cd windows
attrib -h -s -r *.dat
ren system.dat *.tad
ren user.dat *.tad
ren system.ini *.nin

cd system
c:\windows\system
ren iemigrat.dLL iemigrat.LLD

cd\
c:\> ren windows win_old
cd win_old\options\cabs
c:\win_old\options\cabs>
setup


Either way, cross your fingers.

Commented:
If you can boot to safe mode, run system file checker
start > run > sfc

Boot to command prompt only [or boot pc with win 98 startup disk.
A:\>
c:\>
scandisk /all
Yes, run surface scan.  It can't hurt @ this point.
When scandisk is finished, attempt to boot to normal mode.  If you can't boot to normal mode, boot to safe mode.

Then,
start > run > msconfig
click white dot adjacent to "selective startup".
uncheck everything
click "ok"
reboot.
Can you get to windows?
If no, boot to safe mode, disable video, sound, modem, network adapter.
Consider disabling mouse, keyboard and com ports, if and only if you know how to re-enable them in the bios [which is sometimes necessary].

Post results here.

Best of success.




to add to edx15's (exhaustive :) ) reply, I have also had success doing a clean install (to a new directory) simply by hiding the current windows directory.  attrib +h c:/windows
then install normally. I also move the old directory to windows2 or something before I hide it.
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