outlook return receipt's not working

jjwiv
jjwiv used Ask the Experts™
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I am sending an e-mail from Outlook Express 6 which requests a return receipt.  The person I am sending it to is running Outlook 2000 on an Exchange server.  When the person opens my e-mail they do not see my request for a return receipt.  Is there a setting in Outlook 2000 that needs to be changed so they can agree to send me a return receipt?

Thanks in advance - John  
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Commented:
Try TOOLS - OPTIONS - E-MAILS OPTIONS - TRACKING OPTIONS and check the Process request upon arrival check box
It is possible that their Exchnage server is setup to block automatic replies to the Internet.

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Commented:
meintsi - The box is checked in the "process request upon arrival".

jjmck - As for the Exchange server what can be changed to not block automatic replies.  
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On the Properties page of the Internet Mail Service, go to the Internet Mail tab and click on Advanced Options. Make sure "Disable automatic replies to the Internet" is unchecked.
Have them go to Tools - Options - E-Mails Options - Traking Options and make sure 'Ask me before sending a response' is checked.
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