cdrw/roxio/dell 8200/ copy sounds bad

hassenfeld used Ask the Experts™
i have a dell 8200 w/xp pro, cdrw and dvd using roxio 5.2.The first time I tried to burn a few songs, it was very very muffled and no good.  dell sent a new cdrw drive.  Just installed ita nd copy of songs still are not good copies as they pop, crackle, skip, pause etc.  Dell said could be software, so I unloaded and then reloaded roxio (basic w/dell) then even upgraded to roxio latest version on their web site.  still have the same problems.  Dell said that next they w=may want to reinstall xp.  THis is not something I want to just try as you all know  the efforts in reloading the op sys and programs abnd files etc.  By the way, i have reloaded the op sys to get me system set up the way I wanted it from the factory setup, only putting in the programs i wanted.  all else runs ok with no system problems.

the original cd also plays ok in the cdrw drive.  the copy does not play ok in the dvd drive.  I am copying at the softwares optimal speed.  max is 40x .   a indicator in the software said that the copy speed was 40 x but the write speed varied vbetween 5x and 6x.  for what ever thats!!

thanks john
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Do you have 40x CDs? Try bumping the write speed down to 16x or so and see if it makes a difference. It's also possible the CDs you are trying to copy are employing some kind of protection that is producing the popping. If so, you might have to use a different program to write, or convert to .wav first and burn from that.


I am using verbatim cd's---good quality cdr's as I understand it.  The songs are from a cdr i downloaded and recorded, so no protection issue.  what else could it be? I would think that i could just set it up and go with the dell and a 40x burner!
are the wavs on your hard drive ahead of time?

I would document my process

1) rip your "original" wavs to the hard drive

2) play the WAVs directly from your computers HDD.. do they sound good?

3) burn the wavs to your CD-R  -- do they now sound junky?

You may be losing quality do to wrong frequency settings, or any number of invalid settings

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Top Expert 2007
In addition to the great advice so far,

I would also check your startup stuff.
Some other program may be interfering, packet writing or UDF programs etc.

 Cleanup the startup stuff. In win98/Win ME/Win XP -  Do a Start - Run - msconfig, startup Tab , or for win95 , NT or win2k,
Download the Startup COP a free pcmag utility from,4149,2173,00.asp
 Run it and it will show you everything that is listed in all the possible startup                         places, and allow you to disable things one at a time until the problem is eliminated.
 A lot of probelms are caused by excess old baggage - programs that have not been properly  un-installed. Startup Cop will eliminate leftovers and un-wanted programs that you no longer want.
Older Antivirus programs and Norton Utilities have been known to cause problems
try disabling them also !

In addition, Please supply more details.
Does the original play well in both drives ?
Does the copy play in either drive ?

What about other CD's ?
Could it be a DVD drive problem ?

 I hope this helps !

I also use Verbatim CDs, and they have always been good quality CDs for me. It wasn't a quality issue I was talking about though. To burn at 40x, you need 40x capable CDs. It should have a number somewhere on the CDs.. on the case, the sleeve, the original packaging, maybe even on the CD itself. Make sure it's 40x, not 32x or 24x. This is the maximum speed you want to burn at for those CDs. Did you try to burn at a lower setting?

For what it's worth, I NEVER go from disc to disc, and I never do anything while I'm burning.  I always set the software up so that it copies the cd to a temp directory, then to the cdr automatically.

Also, the fact that you are burning from a copy increases the chance that you wont get satisfactory results.  Do you get the same problem from a new, bought cd?  If it turns out you only have problems with this particular cd, you might have to burn it at 2x or something.

good luck,



question of protocol...
i appreciate all the help...but no one sugegstion solved the problem..    
with no solution, do i leave the question opem indefinitely, can 1 divide the points to those who were trying to be helpful?

what happens?

So you've still never gotten a quality copy yet? Have you burned any data cds or audio cds using .wav files instead of a direct cd copy? What I'm getting at is, has that burner produced any good cds at all? It would at least narrow down the problem if it only chokes on cd-to-cd copies.

Oh, also, have you tried using any other burner programs? I realize roxio came with your box, and while I've never had any personal problem with the software, I know plenty of people who harbor a great dislike for it.

Do you use DirectCD and/or have it loading at startup? I remember this app causing a problem on a computer before. Try disabling it if you do and see if it helps.

From your description of the audio quality of the copied cds, I'm surprised the burn didn't just fail. Is your computer doing anything strenuous while you burn cds?
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