Win2K server can not see printers

lpenrod
lpenrod used Ask the Experts™
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I have one of my techs setting up a remote office.  He added a Windows 2000 server.  The users can see the server and login just fine.  The users can see the Apple LaserWriter printers and use them fine (Appletalk).  The Windows 2000 server can not see the Apple LaserWriter printers.

Any idea what might be up?
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Probably doesnt have drivers for it, nor does it support appletalk. You could try printing to the printers IP address if it has one and use generic postscript drivers.

Commented:
Actually, Windows 2000 (both Professional and Server) supports AppleTalk--you just have to add it as a protocol in the Network and Dial-up Connections area.

Author

Commented:
I am sorry, I was not clear in my question.  The Mac users can see the Windows 2000 server and log into it fine using AppleTalk.  The Mac users can see the Apple printers and print to them fine.  The Windows 2000 server (running AppleTalk) can not see or print to the Apple printers.
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Because it doesnt have drivers...

Author

Commented:
...as in I need to download them, or they don't exist.

Normally you can see printers when you browse the network even if the machine does not have drivers for them.

Author

Commented:
oops

...as in I need to download them, or they don't exist?
W2K includes support for printing from a Windows 2000-based computer to a network printer via the AppleTalk protocol.

Instructions at http://support.microsoft.com/default.aspx?scid=KB;en-us;q268599.
That sucks - copied the URL exactly and it goes nowhere.

Here's the article from MS's site:

SUMMARY
Microsoft Windows 2000 includes support for printing from a Windows 2000-based computer to a network printer via the AppleTalk protocol.

To configure a Windows 2000-based computer to print to an AppleTalk print device, you first must install the AppleTalk protocol. On a Windows 2000 Server or Advanced Server, the AppleTalk Protocol is installed by default when File Service for Macintosh or Print Services for Macintosh is installed. If File Service for Macintosh or Print Services for Macintosh have not been installed, or if you are using a Windows 2000 Professional-based computer, follow these steps to verify that the AppleTalk Protocol is installed:

back to the top
Installing and Verifying the AppleTalk Protocol
Right-click My Network Places, and then click Properties.
Right-click the network connection you want to configure AppleTalk on, and then click Properties.

The Connection Properties dialog box opens.
On the General tab, if the AppleTalk Protocol is in the list of installed protocols, make sure that it is selected.

If the AppleTalk Protocol is not listed, click the Install button.
In the Select Network Component Type dialog box, click Protocol, and then click the Add button.
In the Select Network Protocol dialog box, click AppleTalk Protocol, and then click OK. Click Close. You do not have to restart the computer at this point.

back to the top
Installing an AppleTalk Printing Device
In the Printers folder, double-click the Add Printer icon.

The Add Printer Wizard starts.
Click Next.
Click Local Printer. Make sure to clear the Automatically detect and install my Plug and Play printer option.
Click Next.

You are prompted you to select the port the printer is located on. Select the Create New Port option, and then select AppleTalk Printing Devices in the Type list.
Click Next.

Windows 2000 scans your AppleTalk network for available AppleTalk print devices. If there are any zones on your network, they appear in the window Available AppleTalk Printing Devices window. These zones can be expanded to show available printers by double-clicking on them. If there are no zones on your AppleTalk network, you will only see a list of available AppleTalk printers in this window.
Select the printer that you want to connect to and click OK.

You may be asked whether you want to capture the AppleTalk print device. If you are prompted to do this and you are not sure how to respond, click the Help button and read the help file for an explanation of capturing AppleTalk print devices.
You are prompted to confirm the driver that you would like to use to print to this device. Complete the remainder of the wizard the same way you would add any other printer.

I'm the tech that started this little problem.

The problem is that when I go thru the steps to set the printers up windows never finds any appletalk devices. They are there and work because the Mac's can print to them fine.

Again, you dont have the drivers for the printer.
Do you have the Appletalk protocol installed on the machine?  Are you saying that you have the protocol installed and when it searches for Appletalk printers, none are listed?

Commented:
Again, you don't need the drivers for the printer - until you can access it.

Since your problem is about not being able to access the printer why don't we address that issue here in this thread.

1-try testing to make sure the appletalk protocol is working correctly on your windows computer.
--Go to one of the macintosh computers and turn-on filesharing. (control panels- file sharing, or sharing, etc.)
--go to the windows computer. open the network neighbor hood and look in the appletalk section for thie computer's name (it make take a few minutes for the name to show-up; just refresh the window with "F5").
--If you can see the computer name, then the appletalk protocol is working correctly on your windows workstation and the problem most likely is with the printer. If you do not see it, then there is most likely something wrong with the appletalk protocol on the computer; try uninstalling it and reinstalling it.

3-do you have the latest service packs on the PC workstations? win2k SP3?

2-What model printer are you using? some late model apple printers can be set-up with an IP address and the PCs can print that way.
so you are saying that in network neighborhood I should see an appletalk section just like I see workgroup or domain. If so I do not see that and I guess I will uninstall appletalk and reinstall
I open the network and see

Microsoft Windows Network
Miramar Appletalk Network

Commented:
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