Windows 2000 server does not see Apple printers

lpenrod
lpenrod used Ask the Experts™
on
I have one of my techs setting up a remote office.  He added a Windows 2000 server.  The users can see the server and login just fine.  The users can see the Apple LaserWriter printers and use them fine (Appletalk).  The Windows 2000 server can not see the Apple LaserWriter printers.

Any idea what might be up?
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®

Commented:
A couple of questions are your user on mac's or PC, If they are on macs they will connect directly to the printer themselves. If they are PC's the problem becomes a little more difficult to find. Are the users connecting to the printers through the server? Do you have the appletalk protacol enabled on you server NIC.

The next big question is how are the printers connected to the network? Working in a mixed enviroment can have lots of little hasles. We have some of the older laser writers here and the means of connecting them up to the network is very varied and all require different ways to solve connection problems. Some of the means for connecting the printers work fine for macs but will always remain invisable to a windows based system. An example of the later is the Asante Talk devices. These will work fine on the macs and the will look like they are talking to the PC but they cannot be seen or user by the PC (or at least the ones that we have here preform this way).

On some of these network connection devices the way to restore them to the network is to take out the patch cable and the cable to the printer then turn the porwer off to the device. then turn the power back on and plug the patch lead in first then the conncetion to the printer.

Hope in all of this you might find something of use.

Commented:
Services for Macintosh (which you presumably have installed) only allows Macs to see the PC--in order for the PC to see Apple printers you must add the AppleTalk protocol to the server's network interface.

Author

Commented:
The AppleTalk protocol has been added.  Services for Macintosh works without AppleTalk?
OWASP: Threats Fundamentals

Learn the top ten threats that are present in modern web-application development and how to protect your business from them.

Commented:
All I can say is how are the printers networked? What type of laser writers are we talting about (are they the older laserwriter II, III or new odles). Without a little more information it is had to make sujestions as what to try.

I would have at a guse that it if your client computers are macs and your server being 2000 that your problem is that the server cannot talk to the devices that run the printers.

Commented:
lpenrod: Yes, it does--Windows makes a distinction between AppleTalk and Services for Macintosh, although I don't know why.

Commented:
Dear expert(s),

A request has been made to close this Q in CS:
http://www.experts-exchange.com/Community_Support/Q_20546415.html

Without a response in 72 hrs, a moderator will finalize this question by:

 - Saving this Q as a PAQ and refunding the points to the questionner

When you agree or disagree, please add a comment here.

Thank you.

modulo

Community Support Moderator
Experts Exchange
Commented:
Saving this Q as a PAQ and refunding the points to the questionner

modulo

Community Support Moderator
Experts Exchange

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial