We're trying to use Crystal Reports 8.5 to show reports on the company intranet. The web server is running Windows 2000 Professional, and the clients are running a mix of mostly Windows NT workstations and some Windows 2000 Professional.
We're using ASP to access the reports, and we want to use the ActiveX CRViewer control to view them.
We're facing two problems:
1) On PC's with Crystal installed, the CRViewer frame comes up, but instead of the report, we only see a gray box.
2) On PC's without Crystal, the CRViewer control is not downloading automatically to the client.
We know that the report works because it comes through when we use the HTMLViewer.
We thought that it might be an old version of CRViewer, but when we look in C:\WINNT\Downloaded PRogram Files we don't see it. Are we looking in the wrong place? As far as the client downloading, do you think it's a security problem? Shouldn't we be prompted to download it at least? We tried playing with the file permission on the web server... no luck.
Any ideas? We obviously need to answer ALL of our questions.