LiveUpdate Symantec doesn't work

schoenmakers
schoenmakers used Ask the Experts™
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I've install the new norton antivirus 2003. I'm working with windows xp.
When I try to run liveupdate for the new virusdefinitions I get the next message:

LU1815: Liveupdate could not access a file
Liveupdate couldn't read or write a file it needed because you have no sufficient access rights on this machine. It is recommended that only users with Power User or Administrator rights run liveUpdate.

I'm working in the Administrator modus of XP.
Before I installed NAV 2003 I uninstalled NAV 2002 on the way it should be.

Anyone knows this problem and can help me?

schoenmakers
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Commented:
Most likely the uninstall glitched somehow. Try making sure Norton antivirus isn't running, then do an uninstall from Control Panel Add/Remove. Then reinstall.
Error: "LU1815: LiveUpdate could not access a file...."
http://service1.symantec.com/SUPPORT/sharedtech.nsf/d3c44a1678bd8f45852566aa005902cb/6f2c85158f8da86888256bfe007a5a2f?OpenDocument&sone=nav_2003_tasks.html&stg=3&prod=Norton%20AntiVirus&ver=2003%20for%20Windows%202000/Me/98/XP&base=https://www-secure.symantec.com/techsupp/nav/&next=nav_2003_ActiveData1.html?base=http://www.symantec.com/techsupp/nav/!!next=nav_2003_contact_tscs_solve_lu.html&src=sg&pcode=nav&svy=


Situation:
When you run LiveUpdate, you see the message "LU1815: LiveUpdate could not access a file." This is followed by one of the following:

-- "LiveUpdate could not read or write a file it needed because you do not have sufficient access rights on this machine. It is recommended that only users with Power User or Administrator rights run LiveUpdate."

-- "LiveUpdate was unable to either open or create a file it needed. Please make sure you still have some free disk space on the drive you installed Windows."

Solution:
What you need to do depends first on which Symantec software you are using, and secondly, on your operating system. Follow the instructions in the order shown.

      1. What product are you using?
          o If you are using a corporate product such as Norton AntiVirus Corporate Edition, read the document Norton AntiVirus Corporate Edition 7.61 inline Release Notes.
          o If you are using a consumer product such as Norton AntiVirus 2000 or later, go on to the next section.
      2. Are you using Windows NT 4.0, 2000, or XP?
          o If you are not using Windows NT 4.0, 2000, or XP, go on to the next section.
          o If you are using Windows NT 4.0, 2000, or XP, then you must make sure that you are logged on to your computer as the Administrator. Because of the security restrictions of NTFS, you cannot run LiveUpdate when logged on as a User account. If you are already logged on as Administrator, or doing so does not fix the problem, then go on to the next section.

      3. Check your Internet connection
      In some cases, it is necessary to connect to the Internet before you run LiveUpdate. After connecting to the Internet, and confirming that you can connect to different Web sites, run LiveUpdate again. If you still see the error, go on to the next section.

      4. Check the LiveUpdate program settings.
      Occasionally, LiveUpdate may not be properly set up for your situation. For detailed instructions on configuring LiveUpdate, read the document How to configure LiveUpdate for your Internet connection.

      After doing so, connect to the Internet and run LiveUpdate again. If you still see the error, go on to the next section.

      5. Delete the Log.Liveupdate file
      If the instructions in the previous section did not fix the problem, a log file for LiveUpdate may be corrupted.
      To remove the file:
            1. Start Windows Explorer.
            2. Click the View menu (Windows 95/98/NT) or the Tools menu (Windows Me/2000), and then click Options or Folder options.
            3. Click the View tab.
            4. Uncheck "Hide file extensions for known file types."
            5. Do one of the following:
                + Windows 95/NT. Click "Show all files."
                + Windows 98. In the Advanced settings box, under the "Hidden files" folder, click Show all files.
                + Windows Me/2000. Uncheck "Hide protected operating system files" and under the "Hidden files" folder, click "Show hidden files and folders."
            6. Click Apply, and then click OK.
            7. Close Windows Explorer.
            8. Click Start, point to Find or Search, and then click Files or Folders.
            9. Make sure that "Look in" is set to (C) and that Include subfolders is checked.
            10. In the "Named" or "Search for..." box, type--or copy and paste--the following:

            log.liveupdate

            11. Click Find Now or Search Now. The results are displayed in the right or the bottom pane.
            12. Delete the file that was found.
            13. Run LiveUpdate

            If you still see the error, go on to the next section.
      6. Remove files from the LiveUpdate Downloads folder
      If the instructions in the previous sections did not fix the problem, a file in the LiveUpdate Downloads folder may be damaged. Follow these instructions to remove it.

      Background information

      The \Symantec\LiveUpdate folder contains settings and configuration files for LiveUpdate, and one or more subfolders. One of these folders is \Downloads. In some cases, the files or subfolders in the \Downloads folder may be damaged.

      The location of the \Symantec\LiveUpdate folder is dependent on, and will differ with, the operating system. Some typical locations are:
          o C:\Documents And Settings\All Users\Application Data\Symantec\LiveUpdate
          o C:\Windows\Application Data\Symantec\LiveUpdate
          o C:\Windows\All Users\Application Data\Symantec\LiveUpdate
          o C:\Windows\Profiles\All Users\Application Data\Symantec\LiveUpdate

      Procedure
      To delete the contents of the \Downloads folder.

      CAUTION: Do not delete the entire \Symantec\LiveUpdate folder or the Product.Catalog.LiveUpdate file. If you do this, you must reinstall all Symantec products for LiveUpdate to work properly.
            1. Click Start, point to Find or Search, and then click Files or Folders.
            2. Make sure that "Look in" is set to (C) and that Include subfolders is checked.
            3. In the "Named" or "Search for..." box, type--or copy and paste--the following:

            downloads

            4. Click Find Now or Search Now. The results are displayed in the right or the bottom pane. You may find more than one. The folder that you are looking for is the one whose path ends in \LiveUpdate.



            5. Double-click that folder.
            6. Delete any files or folders that are contained in the \LiveUpdate\Downloads folder. In most cases these will be Autoupdt.trg and Livetri.zip. There may be one or more folders as well. Delete them all.
            7. Run LiveUpdate again.
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