Help!! Keyboard and Mouse unresponsive

ZeeshanSyedJC
ZeeshanSyedJC used Ask the Experts™
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Whoever can answer this is a saint!!!   Heres my situation.  

---I have a single 80GB partition formatted as NTFS.

---My keyboard works is DOS and system setup, but do not respond at all from the login screen.

My question is, is there any utility out there that I can run from 3.5 floppy (and can recognize NTFS volume) which can repair this sort of problem??  If so, where can it be downloaded?  I need to keep my partition intact because I have some very valuable files that I can not wipe out from the OS.  

If the above cannot be done, then is there at least a utility out there that can read the NTFS volume so that I can copy my files onto floppy before I wipe out my hard disk?  

This is very very urgent, and I have supplied the maximum allowable points for this question.  Thanks in advance.
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Commented:
your in luck. goto www.sysinternals.com

look for a program called NTFSDOS.EXE

in worst case scenario you can access the entire NTFS volume and read / copy or whatever else you want to do with it.

however you may be able to rectify the situation with other means as well. have you recently installed any hardware ? if so remove it. if not try logging in under the various safe mode options you can select these by pressing F8 during the bootup process.

try your last known good reboot as your first option.

I would try this first:

http://support.microsoft.com/default.aspx?scid=kb;en-us;304449

also, Here is another place to get free dos software for ntfs

http://www.ntfs.com/products.htm

Commented:
this q304449 is only xp related which OS are you running ?
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whoops forgot it was 2000

Commented:
Have your ran the repair yet?

Differences Between Manual and Fast Repair in Windows
http://support.microsoft.com/default.aspx?scid=kb;en-us;238359

or you may need to do this

http://www.jsiinc.com/subh/tip3900/rh3920.htm

"3920 » How do I perform an in-place upgrade of Windows 2000?

If a repair does NOT cause your computer to operate normally, you may wish to try an in-place upgrade, a last resort before reinstalling. The in-place upgrade takes the same time as a reinstall.

To perform an in-place upgrade:

1. Boot the CD-ROM (or boot disks).

2. Press Enter to install a copy of Windows 2000.

3. Accept the License Agreement.

4. If setup does NOT detect a your installation, an in-place upgrade is NOT possible.

5. When prompted to repair the existing installation, press R. Setup will perform an in-place upgrade"
-------------------

http://www.jsiinc.com/SUBJ/tip4500/rh4508.htm

"4508 » What does a Windows 2000 in-place upgrade change and not change?

I described performing an in-place upgrade in tip 3920 » How do I perform an in-place upgrade of Windows 2000?

When you perform an in-place upgrade:

1. Service Packs, hotfixes, and IE upgrades are rolled back.

2. Default registry values are restored.

3. Default permissions are reapplied.

4. COM and WFP are reregistered.

5. Plug and Play devices and the HAL are re-enumerated.

6. Drive letters are changed based upon the current drive and partitions. See Q2324048 - How Windows 2000 Assigns, Reserves, and Stores Drive Letters.

The following is NOT changed:

1. Installed components and programs.

2. Passwords.

3. Third-party registry entries.

4. The computer's role.

NOTE: If you upgraded your computer from Windows NT 4.0, profiles were stored at %SystemRoot%\Profiles. The in-place upgrade creates a \Documents and Settings folder and changes the registry profile to point to it. To fix the problem, use the Registry Editor to navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList. For each user, there will be a SID sub-key and a Value Name of ProfileImagePath. Change the string value to point to %SystemRoot%\Profiles\<UserName>."
---------------

Of you could try a parallel install to get to your data.

HOW TO: Perform a Parallel Installation of Windows 2000
http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;266465

Commented:
zeeshan crazyone is bang on the mark however you did mention you were worried about the data. use NTFS dos first get the data then mess with the OS, just in case you make a mistake you cant go back on. will mean you need a spare drive to backup too ?

Commented:
Yeah agree with huckey. Get your data if you can first.
Good grief, have you tried using the LAST KNOWN GOOD CONFIGURATION option from the F8 screen?

I just had to do this last week when Windows Update offered a new keyboard driver that apparently was not ready for prime time.

Commented:
- disconnect all serial devices from your PC (ie: palm pilot)
- what type of keyboard and mouse are connecting to your PC?  are they those fancy multi-media ones?
- have you tried connecting a different set of keyboard and mouse to the PC?  
- Is this problem happening to different keyboard/mouse?
- if this PC is connected to a network, can you access it from another PC?  can you map to its drives from another PC and then copy the files that you need over?

Commented:
michael,
LAST KNOWN GOOD CONFIGURATION won't work if you make it to the logon screen.

hucky,
You might make sure the KB is on the Hardware Compatability List for Windows 2000.

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Commented:
Oh.  Didn't think of that.  It actually worked and I am so sorry for the late response.

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