Windows could not load installer for Volume (Cont...)

avandewouw
avandewouw used Ask the Experts™
on
I've closed the original question by mistake, but the issue has not not been resolved.

Issue:
I have installed a new harddisk. Now everytime I startup my windows-XP-Pro system I get an error message stating: Device installer error: Windows could not load the installer for Volume. Contact your hardware vendor for
assistance.

I have contacted Western Digital but they don't seem to be able to correct this issue.


Also at the same time I found out that when I run Windows Update and install updates that are available, that I get the same type of error messages, but now for other devices like:
Windows could not load the installer for Mouse
Windows could not load the installer for Keybord
Windows could not load the installer for hdc (3 times)
Windows could not load the installer for Volume (8 times)
Windows could not load the installer for Computer

I do not want to install Windows-XP from scratch, so I hope that you can help me with this one.

Link to original question:
http://www.experts-exchange.com/Operating_Systems/WinXP/Q_20443061.html
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Author

Commented:
Answer to Bug(.)(.)Eyes:

I have unplugged the new disk from the EDI chain, and the error message did not appear when restarting XP.
Plugging the disk back in, results in the "installer for Volume" again.

Answer to guidway:
Please see the link above to the original question and post you comments here.

Thanks for your help so far.

Commented:
Sorry if I missed it but how have you jumpered the drives.
Try Master for the boot drive and slave the new drive. Or alternatively put the new hard drive on the secondary IDE cable. For troubleshooting purposes attach the new drive only to the secondary (disconnect any CD drives, zip drives) so you have only one hard drive per cable and see if it boots correctly.

Author

Commented:
Thanks WiZaRd for your advice.

I have already had the 2nd disk on the other EDI cable. I even had a new disk from my suplier with causes the same issue.

The disks are pinned to Cable Select.

I also had both disks jumpered Master & Slave, but nothing helped.

My guess is that this is a XP specific issue, since everything in the same configuration under W2K-professional works all OK!
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Author

Commented:
Did I mention that the disk can be used normally!

The disk is formatted and works OK, the only thing is that it not recognized by XP and the Device Manager doesn't show it as "WDC WD800JB-00CRA1" but shows simply "Disk drive" and during a reboot it tries to install new hardware.

Commented:
Hmm I do think that this is an XP issue so try this

Start > Runs fc /purgecache

and then this

Start > Runs sfc /scannnow


The Crazy One
Commented:
Darn this

Start > Runs fc /purgecache

and then this

Start > Runs sfc /scannnow


SHOULD BE

Start > Run sfc /purgecache

and then this

Start > Run sfc /scannnow

Commented:
here's some of the advice we gave in the original quesion just so things don't get duplicated. :-)

http://www.experts-exchange.com/Operating_Systems/WinXP/Q_20443061.html

guidway

Commented:
Oh whoops, he provided that. My bad!

Commented:
You said you have a Presario 7EL7000T. Which model. There are several listed at Compaq's site. I'm trying to trace your motherboard to see if there are any issues there with XP or even an updated BIOS or drivers or some kind of patch required maybe.

Commented:
http://www.shopping.hp.com/cgi-bin/hpdirect/shopping/scripts/home/store_access.jsp?template_type=computer_store&landing=desktops&category=compaq_presario&aoid=1432

Take a look for yourself above. Click on drivers & downloads then presario desktops then in the drop down lists choose 7000EL series and you'll see all the models.
Do you have any numbers following the T ?

Author

Commented:
RE: the last responses.
the numbers following are 251, which stands for Windows-ME i believe.

Commented:
"the numbers following are 251, which stands for Windows-ME i believe"

So the system came originally with ME on it? A lot of these machines are specifically designed with an OS in mind. I found your system easily at the link I posted earlier but could not find anything XP related.
Seems to me you'll need some XP drivers here (at least for the hard drive controller) so I'll keep looking.
Obviously it's not a hardware or BIOS issue given that it works in W2K.

Commented:

 
  PRODUCT SELECTED  
 Presario 7EL7000T-251 Desktops with Microsoft Windows XP Professional
If this is not your product, click here to select a different product.

   
 
Documentation, Manuals, & Troubleshooting Guides related to your product selection

And the bad news from Compaq is:

No items were found for this product

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