My computer restarts randomly...Please help

falls516
falls516 used Ask the Experts™
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I've been doing some reading up on how to fix this. I have taken off the check mark next to reboot automatically so I can see the error.

I have now used the Dumpchk.exe program and I do not know how to interpret this.

Filename . . . . . . .Mini011003-01.d
Signature. . . . . . .PAGE
ValidDump. . . . . . .DUMP
MajorVersion . . . . .free system
MinorVersion . . . . .2195
DirectoryTableBase . .0x00030000
PfnDataBase. . . . . .0x820da000
PsLoadedModuleList . .0x8046d9f0
PsActiveProcessHead. .0x8046dcb0
MachineImageType . . .i386
NumberProcessors . . .1
BugCheckCode . . . . .0x0000000a
BugCheckParameter1 . .0xffffffdc
BugCheckParameter2 . .0x00000002
BugCheckParameter3 . .0x00000000
BugCheckParameter4 . .0x80417923

ExceptionCode. . . . .0x80000003
ExceptionFlags . . . .0x00000001
ExceptionAddress . . .0x8046856f

If you have any suggestions for me, they would be greatly appreciated. Thanks!
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Commented:
There is somme more to the puzzle that you have to put together.

How to Use Dumpchk.exe to Check a Memory Dump File
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q156280

Gathering Blue Screen Information After Memory Dump in Windows 2000 or Windows NT
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q192463

Download Pstat here
Pstat.exe: Process and Thread Status
http://www.microsoft.com/windows2000/techinfo/reskit/tools/existing/pstat-o.asp 


The Crazy One
How randomly? Is it always the same error?
Any new hardware or drivers loaded recently?
Have you checked your system for overheating - all fans running?

Commented:
Boot to safe mode.
Does it happen in safe mode?  If not, see:  http://support.microsoft.com/default.aspx?scid=kb;en-us;281770

Sometimes, merely booting to safemode resolves issues.

When did the problem begin, after installation/removal of hardware/software?

Online virus scans are available @:  www.pandasoftware.com
   http://housecall.trendmicro.com
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Commented:
It happens very randomly. I now have 2 extra case fans in there, so I don't think that it is over heating. Since I have been taking note of the errors, I have found 2 different ones so far. The first one pointed to ntoskrnl.exe and the second one named win32k.sys

I don't know if it is a defective motherboard, ram, or what not. I haven't added any new hardware or drivers. It has pretty much been happening since I put the computer together like 50 days ago. I had been leaving the computer on for long periods of time so when I wasn't home I thought that the power just went out for a second. But more recently I have spent more time at the computer trying to figure out what is going on.

I have one stick of pc2700 micron ram in there with a heat shield over the ram.

I have an ASUS p4s533-vm board.

Commented:
Did you do this

How to Use Dumpchk.exe to Check a Memory Dump File
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q156280

Gathering Blue Screen Information After Memory Dump in Windows 2000 or Windows NT
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q192463

Download Pstat here
Pstat.exe: Process and Thread Status
http://www.microsoft.com/windows2000/techinfo/reskit/tools/existing/pstat-o.asp 

Commented:
>>>ntoskrnl.exe and the second one named win32k.sys

Both of those are system files.

Try this

Start > Run sfc /scannnow
Commented:
When was the last time you did this

Start > Run chkdsk /r

You might have to do this

This is a in depth look at "Repair, Recovery, and Restore"
http://www.microsoft.com/windows2000/techinfo/reskit/samplechapters/fndc/fndc_rec_uctu.asp
The download is actually a MS Word Document with the info
http://www.microsoft.com/windows2000/techinfo/reskit/samplechapters/fndc/fndc_rec.exe

Here is a description of a couple of repair options.

The following is from the Microsoft Knowledge Base.

Differences Between Manual and Fast Repair in Windows
http://support.microsoft.com/default.aspx?scid=kb;en-us;238359


or this

http://www.jsiinc.com/subh/tip3900/rh3920.htm

"3920 » How do I perform an in-place upgrade of Windows 2000?

If a repair does NOT cause your computer to operate normally, you may wish to try an in-place upgrade, a last resort before reinstalling. The in-place upgrade takes the same time as a reinstall.

To perform an in-place upgrade:

1. Boot the CD-ROM (or boot disks).

2. Press Enter to install a copy of Windows 2000.

3. Accept the License Agreement.

4. If setup does NOT detect a your installation, an in-place upgrade is NOT possible.

5. When prompted to repair the existing installation, press R. Setup will perform an in-place upgrade"
-------------------

http://www.jsiinc.com/SUBJ/tip4500/rh4508.htm

"4508 » What does a Windows 2000 in-place upgrade change and not change?

I described performing an in-place upgrade in tip 3920 » How do I perform an in-place upgrade of Windows 2000?

When you perform an in-place upgrade:

1. Service Packs, hotfixes, and IE upgrades are rolled back.

2. Default registry values are restored.

3. Default permissions are reapplied.

4. COM and WFP are reregistered.

5. Plug and Play devices and the HAL are re-enumerated.

6. Drive letters are changed based upon the current drive and partitions. See Q2324048 - How Windows 2000 Assigns, Reserves, and Stores Drive Letters.

The following is NOT changed:

1. Installed components and programs.

2. Passwords.

3. Third-party registry entries.

4. The computer's role.

NOTE: If you upgraded your computer from Windows NT 4.0, profiles were stored at %SystemRoot%\Profiles. The in-place upgrade creates a \Documents and Settings folder and changes the registry profile to point to it. To fix the problem, use the Registry Editor to navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList. For each user, there will be a SID sub-key and a Value Name of ProfileImagePath. Change the string value to point to %SystemRoot%\Profiles\<UserName>."

Commented:
There may be a problem with the hard drive try using the free diagnostic utility from the vendor of your disk to check for problems with the disk.

www.fujitsu.com 
http://www.storage.ibm.com/hdd/support/download.htm
www.maxtor.com 
www.seagate.com 
www.wdc.com/service/ftp/drives.html
www.westerndigital.com 

Test the RAM

DocMemory PC RAM
Diagnostic Software
http://www.simmtester.com/PAGE/products/doc/docinfo.asp

Note if this doesn't find anything wrong with the RAM this doesn't mean the RAM is good you would need to swap out the RAM with known good modules for testing. However if it does find something wrong then chances are the RAM is bad.

Commented:
This question is still open and getting old. If any of the comment(s) above helped you please accept it as an answer or split the points who ever helped you in this question. Your attention in finalising this question is very much appreciated. Thanks in advance,

****** PLEASE DO NOT ACCEPT THIS AS AN ANSWER ********

- If you would like to close this question and have your points refunded, please post a question in community support area on http://www.experts-exchange.com/Community_Support/ giving the address of this question. Thank you      

Pasha

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