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My computer restarts randomly...Please help

I've been doing some reading up on how to fix this. I have taken off the check mark next to reboot automatically so I can see the error.

I have now used the Dumpchk.exe program and I do not know how to interpret this.

Filename . . . . . . .Mini011003-01.d
Signature. . . . . . .PAGE
ValidDump. . . . . . .DUMP
MajorVersion . . . . .free system
MinorVersion . . . . .2195
DirectoryTableBase . .0x00030000
PfnDataBase. . . . . .0x820da000
PsLoadedModuleList . .0x8046d9f0
PsActiveProcessHead. .0x8046dcb0
MachineImageType . . .i386
NumberProcessors . . .1
BugCheckCode . . . . .0x0000000a
BugCheckParameter1 . .0xffffffdc
BugCheckParameter2 . .0x00000002
BugCheckParameter3 . .0x00000000
BugCheckParameter4 . .0x80417923

ExceptionCode. . . . .0x80000003
ExceptionFlags . . . .0x00000001
ExceptionAddress . . .0x8046856f

If you have any suggestions for me, they would be greatly appreciated. Thanks!

CrazyOne

There is somme more to the puzzle that you have to put together.

How to Use Dumpchk.exe to Check a Memory Dump File
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q156280

Gathering Blue Screen Information After Memory Dump in Windows 2000 or Windows NT
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q192463

Download Pstat here
Pstat.exe: Process and Thread Status
http://www.microsoft.com/windows2000/techinfo/reskit/tools/existing/pstat-o.asp

The Crazy One

nomorefuzzylogic

How randomly? Is it always the same error?
Any new hardware or drivers loaded recently?
Have you checked your system for overheating - all fans running?

edx15

Boot to safe mode.
Does it happen in safe mode? If not, see: http://support.microsoft.com/default.aspx?scid=kb;en-us;281770

Sometimes, merely booting to safemode resolves issues.

When did the problem begin, after installation/removal of hardware/software?

Online virus scans are available @: www.pandasoftware.com
http://housecall.trendmicro.com

falls516

ASKER

It happens very randomly. I now have 2 extra case fans in there, so I don't think that it is over heating. Since I have been taking note of the errors, I have found 2 different ones so far. The first one pointed to ntoskrnl.exe and the second one named win32k.sys

I don't know if it is a defective motherboard, ram, or what not. I haven't added any new hardware or drivers. It has pretty much been happening since I put the computer together like 50 days ago. I had been leaving the computer on for long periods of time so when I wasn't home I thought that the power just went out for a second. But more recently I have spent more time at the computer trying to figure out what is going on.

I have one stick of pc2700 micron ram in there with a heat shield over the ram.

I have an ASUS p4s533-vm board.

CrazyOne

Did you do this

How to Use Dumpchk.exe to Check a Memory Dump File
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q156280

Gathering Blue Screen Information After Memory Dump in Windows 2000 or Windows NT
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q192463

Download Pstat here
Pstat.exe: Process and Thread Status
http://www.microsoft.com/windows2000/techinfo/reskit/tools/existing/pstat-o.asp

CrazyOne

>>>ntoskrnl.exe and the second one named win32k.sys

Both of those are system files.

Try this

Start > Run sfc /scannnow

ASKER CERTIFIED SOLUTION

CrazyOne

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CrazyOne

There may be a problem with the hard drive try using the free diagnostic utility from the vendor of your disk to check for problems with the disk.

www.fujitsu.com
http://www.storage.ibm.com/hdd/support/download.htm
www.maxtor.com
www.seagate.com
www.wdc.com/service/ftp/drives.html
www.westerndigital.com

Test the RAM

DocMemory PC RAM
Diagnostic Software
http://www.simmtester.com/PAGE/products/doc/docinfo.asp

Note if this doesn't find anything wrong with the RAM this doesn't mean the RAM is good you would need to swap out the RAM with known good modules for testing. However if it does find something wrong then chances are the RAM is bad.

cempasha

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