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IE doesn't open additional windows / Windows file search dialog doesn't open

Posted on 2003-02-19
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Last Modified: 2010-04-13
Hi everybody!

I've searched this site, but have found no answer to my question so far. I'm using Windows 2000 Pro (SP3, IE6 SP1, all patches available via windows update installed) at home.

My problem is that IE6 won't open any links, that would need a new window to be created. It's no javascript problem, but it's affecting javascript of course, too. It doesn't matter, whether it is a new window via javascript, a hyperlink with target="_blank" or just IE's 'Open in new window', it just does not work.

Related to that (At least I think so) is the problem, that the windows file search dialog does not open. When clicking Start -> Search -> Files & Folders... (Don't know the exact words as I'm using the german version) the mouse cursor shortly switches to busy, returns from that state and that's it. No dialog window to search. The same happens when I try to start the very same dialog via a third party file manager, so it seems not to be a problem of the menu but rather of the corresponding dll (?)

First I suspected IE6 to be broken, I tried to repair IE6 installation, but nothing changed. Same with re-installing ie6. Then I tried sfc /scannow, which didn't help either.

Now I'm stuck with that, to me it seems like reinstalling my complete os is my only option. But I've heard of a person who had at least the same problem with IE, but is unable to test whether the search dialog does not work right now. So maybe there is an easier way to my problem?

Thanks for reading this,
Timo 'tankana' Kolwe
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Question by:tankana
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12 Comments
 
LVL 9

Expert Comment

by:MSGeek
ID: 7980937
Timo... first despite popular opionion IE 6 was really built for Windows XP.  Many 2000 users running IE 6 will tell you they regularly experience scripting errors amongst other problems.  Let me ask, has it ever worked properly for you?  Having said that and before you decide to go back to Internet Explorer 5.5 SP2 there are a couple of more steps you didn't mention which you should take.

Download the most recent virus definitions and perform a thorough scan of all files on your computer.  Download a freeware product from lavasoft called ad-aware.  Veriosn 6 of Ad-aware just came out.  After you down load and install the program, use the check for updates feature to verify you have the most current signatures.  Then run a full scan of Ad-Aware.  This will clear out a lot of bugs that may be picked up searching web sites.  

The other issue it sounds like you could be having mught be due to pluggins.  www.macromedia.com for flash and shockwave are very popular, real player, quicktime and media player are sometimes all required.

If you have no luck with all of the above steps you may want to uninstall IE 6, at which point you will be offered the option to revert to your previous version of IE.  I would recommend IE 5.5 SP2.  I imagine I will get som grief from IE 6 diehards.  I run it on both XP and 2000, XP is fine, 2000 experiences some of these issues.
Let us know what happens.  MSGeek
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LVL 44

Expert Comment

by:CrazyOne
ID: 7981520
You Cannot Open New Internet Explorer Window or Nothing Happens After You Click a Link
http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;281679

Basically what it says in that link is this

1 Quit all programs that are running.
2 Click Start, and then click Run.
3 Type regsvr32 /i urlmon.dll, and then click OK.
4 When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK.

If this does not resolve the problem, repeat steps 2 through 4 for each of the following files (in step 3, replace Urlmon.dll with each of the file names below):

Shdocvw.dll
Msjava.dll
Actxprxy.dll
Oleaut32.dll
Mshtml.dll
Browseui.dll
Shell32.dll


The Crazy One
0
 

Author Comment

by:tankana
ID: 7982645
-- To MSGeek --

MSGeek,
To answer your first question, yes, it worked for me, very well even, I installed IE6 the day I reinstalled Win2000 and never had any problems with it. Lucky me...so far ;)

But anyway, I really appreciate that you took the time to write an answer and as you suggested I'm really considering downgrading to IE 5.5, if my problems should be backtraceable to IE6. I'm using Opera 7 anyway ;D

Thanks,
 Timo
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Author Comment

by:tankana
ID: 7982671
-- To CrazyOne --

To keep you informed: That seemed to be a step into the right direction, I tried re-registering those dll's that were named and got into trouble soon:

For msjava.dll, actxprxy.dll and oleaut32.dll I got the following error:
" xxxxx.dll was loaded, but the DllInstall entry point was not found.
DllInstall may not be exported, or a corrupt version of xxxx.dll may be in memory. Consider using PView to detect and remove it."

I will now have a closer look at the named files, maybe there's someting I can do.

So thank you for the good suggestion, I will try a few things and keep you two informed.

Thanks,
 Timo
0
 

Author Comment

by:tankana
ID: 7983342
-- To CrazyOne --

To keep you informed: That seemed to be a step into the right direction, I tried re-registering those dll's that were named and got into trouble soon:

For msjava.dll, actxprxy.dll and oleaut32.dll I got the following error:
" xxxxx.dll was loaded, but the DllInstall entry point was not found.
DllInstall may not be exported, or a corrupt version of xxxx.dll may be in memory. Consider using PView to detect and remove it."

I will now have a closer look at the named files, maybe there's someting I can do.

So thank you for the good suggestion, I will try a few things and keep you two informed.

Thanks,
 Timo
0
 

Author Comment

by:tankana
ID: 7983833
I booted into the recovery console, deleted the named files and ran windows (which then complained about missing oleaut32.dll ;)) and started sfc /scannnow to replace the missing files from my original win2000 cd, rebooted and ... nothing changed.

I'm going off to backup some stuff and them I'm going to re-install windows 2000 from scratch now...

This time I will create an image of my disk after installing everything neccessary.

See you later,
Timo
0
 

Author Comment

by:tankana
ID: 7983840
Just before anyone asks... Of course I deleted them from the dllcache, too ;)

-Timo
0
 
LVL 9

Expert Comment

by:MSGeek
ID: 7989512
Cool.
0
 

Author Comment

by:tankana
ID: 7995650
Ok, I re-installed my complete os and ... guess what ... same problem occured again. But this time I've been able to backtrace it to Micrografx Picture Publisher 10 - upon deinstalling PP10 everything instantly worked again perfectly.

With the cause for my problem known, it hasn't been hard, to find a fix for it. Obviously this tiny problem had been lost from my eyes under thousands of other possible causes for IE6 not working ;)

To quote Corel's downloadsite:
"Picture Publisher 10 3rd Party Software Patch -- This EXE file will resolve problems with 3rd party software (like Internet Explorer), not running properly under Windows, when Picture Publisher 10 is installed."

For other people experiencing this problem: The fix works and can be downloaded from:

-Download site-
http://www.corel.com/support/ftpsite/pub/micrografx/picturepublisher.htm

-Patch file-
http://www.corel.com/6763/downloads/picturepublisher/patches/IERegFix.exe

Seems to be a simple reg-fix, but one that's not found by regclean or any other utility.

Thanks everybody for reading and suggesting solutions to this, I appreciate your efforts very much.

This case is settled now, I wonoder if i can close this question or mark it answered....?

See you,
Timo
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Expert Comment

by:Computer101
ID: 7996131
Question to be PAQ in 72 hours if no objections

Computer101
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Expert Comment

by:MSGeek
ID: 8009976
No objection.
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