These symptoms seem like a virus, but I have not been able to detect it. One problem is when Norton opens it does not have the option for me to scan drive anymore. I ran NAVDX.exe from command prompt and found nothing and downloaded and ran KLEZ removal from Mcafee, found nothing. May still be a virus but I need help finding it if it is.
My other symptoms are:
-Desktop shortcuts all gone
-Recycle Bin icon shows full, but no files are listed, but when I say "empty recycle bin" it confirms there are 139 files in there. (I've looked at this folder in DOS and have "show hidden files" checked - it shows no files in there)
-Desktop background gone (plain green screen) but under siplay properties the usual background is there and I can see it loaded in WIN.ini
-All shortcuts/programs are gone from Start/Programs. Only Startup is listed with no files under it.
- There are 2 folders under C: that I am not sure where they came from - Config.msi which contains .rbs and .rbf files, and C_DILLA.
- In the config.msi folder, and other folders also, there are files where the icon next to the file name is grayed out. Files that should have the Application icon have the generic Windows icon (i.e. *.doc should have the Word icon)
Sorry for the length, one more point - I have kids and am not sure what they may have done. I think that at boot up, the system registry may have been restored to a backup from what they are telling me. Thanks all for any help