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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 250
  • Last Modified:

Lotus Notes application error with Word or Excel

I keep getting an error message when I try to attach either a Word doc or an Excel doc.  The message that I get is:

 "WINWORD.exe - Application error.  The instruction at 0x0XXXXd67 referenced memory at 0X00000010.  The memory could not be read.  Click OK to terminate the program.  Click CANCEL to debug the program."

The funny thing is, is that the e-mail still gets sent.

Anyone have any suggestions?
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gesiegel
Asked:
gesiegel
  • 2
1 Solution
 
HemanthaKumarCommented:
Either it is a bad install. or memory leak.

Uninstall notes, word and then install word and then notes. See if taht helps.

ALso take a look at this discussion, http://www-10.lotus.com/ldd/__85256B87005EE8BE.nsf/0/F2D9803394AD7FD185256CA9005402EB?Open

~Hemanth
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HemanthaKumarCommented:
Did you fix the problem ?

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gesiegelAuthor Commented:
The user ended up getting a refresh, and the problem went away.
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