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HPFPCSVC.exe Service running at 50% +

Posted on 2003-02-19
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Last Modified: 2013-12-28
I have an NT4.0 SP6 server that is running that service.
When I oppened Task Manager you can see that it is taking 50% of CPU time, sometimes the SNMP service also runs at 50%.
Any ideas?
Thank you,
LuisP
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Question by:LuisP
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7 Comments
 
LVL 51

Expert Comment

by:Netman66
ID: 7985120
I believe this is an HP print or Jetdirect service causing this.

I think MS had a patch for this.  Have a look at these:

http://www.microsoft.com/downloads/details.aspx?FamilyID=35bd9ab3-aa56-4e47-a8a5-1f4c2b35f7c5&DisplayLang=en

This one is for Windows 2000, but it sounds like what you are experiencing.

http://support.microsoft.com/default.aspx?scid=kb;[LN];299956

You might also need to update those HP drivers.

Advise.
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LVL 1

Author Comment

by:LuisP
ID: 7988158
Netman66:

I applied the hotfix and restarted the server, now it does not start at all.
I put the HP Netserver Diagnostic Assistant in the floppy drive and it does not start it.
I think that the BIOS is not running and the POST is not completing.
When I turn it off and on the lights in the hard drives turn on, the light for the Tape drive, and the light for the cdrom drive, but it does not check the floppy drive.
This seems to be more complicated that I thought.
Thank you,

LuisP
0
 
LVL 1

Author Comment

by:LuisP
ID: 7988233
A couple of days ago the server went down and it took a long time to come back up, after turn it off and on several times.
Now it does not start at all, I do not see anything on the screen, it does not even turn the monitor light green.
Could it be the SCSCI controller that went bad?
Thank you,
LuisP
0
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LVL 51

Expert Comment

by:Netman66
ID: 7988508
Sounds like the system board - if you have warranty, you'd better call HP.

I can't see a patch causing a hardware problem.

Let me know what you find out.

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LVL 1

Author Comment

by:LuisP
ID: 7989948
I installed the HP TopTools and looked at the Event Log and this is what it says:

Information HP Disc Array
NetRaid: Abnormal edn to SCSI operation
NetRaid: Command completed with check condition on adapter 0, channel 1 and Target ID 5 sense_key = 5 ASC = 36 ASCQ = 0.

Command completed with check condition
The check condition indicates an abnormal end to an operation on the SCSI channel. It could be due to the drive or controller, or posibly due to a problem with the physical connection (e.g., cables or storage cabinet).

For additional hel call the administrator.

Thank you,
LuisP
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LVL 51

Accepted Solution

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Netman66 earned 300 total points
ID: 7995475
Could very-well be the RAID controller.

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LVL 1

Author Comment

by:LuisP
ID: 8081332
I have not determined the real problem yet, but I seems to point to the RAID controller.
Thank you.
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