ntg311
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I think I have a virus that wont allow me to access the internet
I have been downloading many files recently and I believe I have picked up a virus. I am currently running Norton Antivirus 2002 Pro Ed. To my dismay I found it wasnt on auto protect. I think there is a virus because I cant log onto the internet. (I am currently typing this message on my secondary comp.) The wires are all secure. The computer is on a network with the one I am on now. The one with the suspected virus is the main computer that receives the cable internet. I have run the virus scan but I have not been able to run LiveUpdate. Your help in this situation is greatly appreciated.
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This is the URL for the latest AV files for your version of Norton and your Operating System:
http://securityresponse.symantec.com/avcenter/download/us-files/20030219-018-i32.exe
http://securityresponse.symantec.com/avcenter/download/us-files/20030219-018-i32.exe
After you have scanned it, yu should power off your machine (at least for 30 seconds) before you boot it up. If it still doesn't work try Panda software virus scanning.
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Just my opinion, but most virus programmers aren't looking to simply cut off Internet access; they want something more, like really messing up your system. I would think you just had a problem connecting for some network reason. Try what NEOsporin said. If you can, find the IP address your 'infected' machine currently has (assuming it's still on) and try to ping that from your secondary machine.
What noulette said is true. DON'T power off or reboot your system until you are certain you don't have a virus; if you do/have, use a boot disk and don't let XP boot from the hard drive like normal. An old trick is to write to the boot sector on your hard drive, then wait until reboot and do the dirty virus deed(s). Sometime AV programs (like Norton) can do something of a limited virus scan by booting off a CD or floppy.
Finally, if an up-to-date AV software finds nothing, you probably don't have a virus (or at least not one that's been around long...). If you're still worried, you can go to Norton's SARC website and look at what they've found this week. See if you recognize anything from what they describe. Remember there are plenty of other anti-virus products out, and plenty of other "latest virus" sites available, such as McAfee's AVERT website.
SARC website: http://www.sarc.com/
McAfee AVERT: http://www.mcafeeb2b.com/naicommon/avert/
Give the points to NEO and/or noulette.
Good luck,
--Sven
What noulette said is true. DON'T power off or reboot your system until you are certain you don't have a virus; if you do/have, use a boot disk and don't let XP boot from the hard drive like normal. An old trick is to write to the boot sector on your hard drive, then wait until reboot and do the dirty virus deed(s). Sometime AV programs (like Norton) can do something of a limited virus scan by booting off a CD or floppy.
Finally, if an up-to-date AV software finds nothing, you probably don't have a virus (or at least not one that's been around long...). If you're still worried, you can go to Norton's SARC website and look at what they've found this week. See if you recognize anything from what they describe. Remember there are plenty of other anti-virus products out, and plenty of other "latest virus" sites available, such as McAfee's AVERT website.
SARC website: http://www.sarc.com/
McAfee AVERT: http://www.mcafeeb2b.com/naicommon/avert/
Give the points to NEO and/or noulette.
Good luck,
--Sven
ntg311,
I had a similar experience where I was not able to access internet and I checked almost everything - network, registry etc. and I was running Symantec antivirus. But the problem didn't go away. Finally, someone advised me to literally pull the plug at least for 30 seconds so that any memory resident virus is cleared. And I did. From then on, my internet access started working. So, I suggest you try it and see if it works.
-Aj
I had a similar experience where I was not able to access internet and I checked almost everything - network, registry etc. and I was running Symantec antivirus. But the problem didn't go away. Finally, someone advised me to literally pull the plug at least for 30 seconds so that any memory resident virus is cleared. And I did. From then on, my internet access started working. So, I suggest you try it and see if it works.
-Aj
We need a little more information. Can you please load up a command prompt and send us the output of the commands "ipconfig /all" and "netstat -a". From that we can see how the network is configured and if there are any open connections.
This may be unnecessary: When you go into control panels and the network properties is TCP/IP listed as a protocol, and is it bound to your adapter?
If you ping a host, lets say 64.58.76.227 do you get time outs or replies? What if you "ping localhost"?
This may be unnecessary: When you go into control panels and the network properties is TCP/IP listed as a protocol, and is it bound to your adapter?
If you ping a host, lets say 64.58.76.227 do you get time outs or replies? What if you "ping localhost"?
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I will leave the following recommendation for this question in the Cleanup topic area:
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