troubleshooting Question

bug in MS photo editor crashes when printing a jpg file

Avatar of andyrosa
andyrosa asked on
Microsoft Office
39 Comments1 Solution3488 ViewsLast Modified:
I got a 25KB JPG of a warship from a friend.

If I try to print it using Microsoft Photo Editor XP, it crashes.

I tried it on 4 PC's and it crashes on all 4. (Windows 2000 with Office 2000, 2000 with XP, XP with 2000, and XP with XP).  Tried 4 other JPG images and they print fine.

The separate machines print to different printer brands.

Photo editor locks up but not the machine.  I can CTRL ALT DEL and end task without Windows crashing.

I can use Photo Editor to save the image to a .BMP and then print it out fine from photo editor.

I can load the same JPG image into IE or import it into Word and it prints fine.

I applied office 2000 SP1 and SP2 patches and I still receive the same problem.

The attempt on PC4 was from a fresh install of photo editor from the office XP disc into Win2000.

All 2000 machines have SP1 and SP2 installed and have all current updates.

Please test your theory with the actual picture (

Your assistance would be greatly appreciated

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 39 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 39 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros