Multiple e-mail addresses Outlook 2000 Network

Posted on 2003-02-20
Medium Priority
Last Modified: 2010-04-07
I have a friend who needs to be able to send mail from his isp account (ex. him@isp.net) as well as from two separate accounts (ex. sales@hisdomain.com and info@hisdomain.com).  He is running Outlook 2000 within an office network.

I added the "hisdomain.com" accounts from Tools -> Services and selected Internet Mail to set up the account details (SMTP server, password, etc.).  I also set up Rules to move messages from these accounts to separate folders (ex. Info, Sales).

He cannot send e-mail with these accounts.  I attempted to try and view the "From" field in a new e-mail, but when I typed in sales@hisdomain.com (it was not listed in the menu that appears if you click on the from button...  only the other people in his office are listed there) and tried to send a test message, I received the error "You do not have the permission... etc."

I am not familiar with using Outlook in this environment.  I have never had difficulty setting up a new "Account" (Tools -> Accounts) but only "Services" (Tools -> Services) were available in his Outlook. I think he may be using Exchange (?).

Could someone give me a step-by-step guide on how to set up e-mails like this and how to utilize them?

Thank you SO very much for your time.
Question by:heather8
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LVL 23

Expert Comment

ID: 7993024
You need to find out for certain if Exchange Server is in use here.  That will make a difference.  You also need to find out which mode that Outlook is installed in.  It should be Corporate/Workgroup.  Go into Outlook and click Help-About to display that.

Author Comment

ID: 7994127
Outlook is in Corporate/Workgroup mode.  He does not believe that Exchange server is in use.  Thank you so much for your help!
LVL 23

Expert Comment

ID: 7995599
If there is no Exchange Server what handles the two other email accounts?
I had multiple email accounts in my Outlook config which was connectyed to an ES and had no problems at all.  You could always create a new PST for each.
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Author Comment

ID: 7996981
I am not sure exactly what you mean when you say "What handles the other two e-mail accounts?" Are you referring to SMTP and POP3 servers?  Sorry to be so ignorant...  this is not my strongest area!  ;)

I do not know how to set up PST's.  If I set up new PST's for each can I still set up Outlook to check the domain accounts during a send/receive?  If I set up separate PST's will I still be able to designate which account to send mail From when opening a new mail message?  If so, can you give me specific directions?

LVL 23

Accepted Solution

slink9 earned 2000 total points
ID: 7998494
Thyere has to be something handling the other accounts.  Are they maintained by the ISP?

Author Comment

ID: 8079907
I sincerely apologize for the delay in my response.

The other accounts are maintained by the domain hosting provider.

I will be implementing your suggestion today and will let you know if it meets my needs.

Thank you!

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