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loonystar
 asked on

IE6 Print Preview Problem

OS: xp
IE: v6
Problem: Everytime I tried to use the print preview on IE, the print preview page counter keeps increasing.  It does not stop until it reaches about 400pages even though the actual web page could be just 1 page.
Also, on print preview window, i can only see the header and footer but no contents and again the page counter keeps going.  It does not stop.
I have tried to install the patch to IE but it still doesn't work, i uninstall and reinstall printers, and even when to the lenght of repairing the OS.  Nothing resolves this.  
Please help.  Let me know if you need any more information.
Microsoft Office

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Anne Troy

8/22/2022 - Mon
AlexRoberts

what printer and drivers are you using?

if you have no printers installed does it still goto 400 pages?
loonystar

ASKER
4 network printers, HP laserjets.
yeah, having no printers, the print preview counter keeps going.  
loonystar

ASKER
Thanks for your time, AlexRoberts. I was able to fix the problem on my time.

Administrator - Please remove my question from here.  
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
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question will be deleted in 24 hours or after I know that the expert has read it.

Thank You

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Anne Troy

Your honor, I object!

EE is Experts *EXCHANGE*.

When you resolve the issue yourself, you should tell us how it was done and ask a moderator to PAQ the question so that the solution can benefit all.

Either way, loony, you get your points back...
DigitalXtreme

Dreamboat,

good point. loonystar, please provide your solution so it will be beneficial to others in the future who run into this same problem. Thank You

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Anne Troy

:)
((((DX))))
loonystar

ASKER
That sounds fair.  

This is the steps that I performed to fix the IE Print preview problem.  The symptons being:
1) page counter keeps going AND
2) only see the header and footer.  The content is blank
NOTE:  OS - XP, IEv6

How to fix it:
1) On the Run command, type: sfc /scannow
(must have the windows CD handy.  sfc /scannow is a windows file checker which scans all protected files and replaces incorrect versions w/ the right ones)

Check if IE print preview works.  Make sure: Under Page Setup, the top/bottom margins are set to 0.25 both!!.

Perform 2) if sfc /scannow didn't work.
2) Edit the registry.  Do this at your own risk.  You may want to back up the registry.
Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\89820200-ECBD-11cf-8B85-00AA005B4383
Under this key, edit value of DWORD - IsInstalled, from 1 to 0
Close the registry.

3) On the Run command, type: rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 c:windows\inf\ie.inf, Press OK.(need to have windows CD handy)

4)Check if IE print preview works.  Make sure: Under Page Setup, the top/bottom margins are set to 0.25 both!!.

These were all the steps that I performed to fix Print Preview on IE6.  
Cheers!. :)
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Anne Troy

Cool, loon! Thanks, DX!
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