Outlook opens, but will not allow me to open an actual email...

Posted on 2003-02-20
Medium Priority
Last Modified: 2010-04-07
When I do try I get an hour glass and then eventually a pop up box that states the following :

Title Bar : Program error

Box Contents : OUTLOOK.exe has generated errors and will be closed by Windows.  You will need to restart the program.

An Error log is being created.

Button : OK

I'm running Outlook 2000 version on Windows 2000 Profesional SP 3.  I have tried deleting all my Outlook Profiles and recreating them.  Nada.  Same thing.  I then tried running a repair from the MS Office 2000 Professional SR-1.  Nada.  Same thing.  I'm nowfaced with uninstalling and reinstallign whhich I don't want to do.  Any idea?
Question by:bigdan409
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LVL 23

Accepted Solution

slink9 earned 320 total points
ID: 7992975
Have you tried an uninstall/eraser2k/reinstall?  Have you tried manual removal procedures?
Eraser2k - http://support.microsoft.com/default.aspx?scid=kb;en-us;239938
Eraser2k and manual removal instructions - http://support.microsoft.com/default.aspx?scid=kb;en-us;219423

Expert Comment

ID: 7997928
bigdan409.  Try this before you resort to reinstalling.

start, run, type int eh following or better yet just copy and paste it in the run box.

"C:\Program Files\Microsoft Office\Office\OUTLOOK.EXE" /a

That will probably fix your problem


Author Comment

ID: 8001459
Tried your solution PuterWiz with the same old result.  But thanks for trying!:)
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Author Comment

ID: 8001478
Slink9 I have tried the repair and also the remove/manual unistall neither of which worked.  I'm now left with your final solution of using the eraser program.  I'll le tyou know if it works.

LVL 23

Expert Comment

ID: 8002606
If you have tried manual removal, I don't believe Eraser2k will help.  You may need to zap the whole thing and start over.  One last attempt that helped me when that was my last choice was to do a Start-Run-REGEDIT and search for and remove every occurrence of Office.  I did this after an uninstall.  I also backed up everything in case I screwed up the refistry.  Standard registry edit warnings apply.

Author Comment

ID: 8005991
Only comment I have is I had to use article 252566 because I had Windows 2000 Professional as well as Ofice 2000.  But this solution got me where I needed to be!  Thanks a million man!

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