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issues with email and wireless

Posted on 2003-02-21
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Last Modified: 2010-03-18
Hey all,

Here's the issues I'm having. Client I'm working for has two desktop pc's and one laptop at his home utilizing a cox.net cable connection. Desktop 1 is running XP Pro, Desktop 2 is running Windows ME, while Notebook is running Win98 First Edition (ugh). They have purchased a linksys wireless router (BEFW11S4). Desktop 1 is directly wired into the router while D2 and N1 are both connected via external wireless usb cards from linksys.

Here's the underlying problem (and I'm not so sure it's related to the wireless setup but maybe you can still help). My client uses Netscape 7.0 Messenger to send and receive email (go figure, I don't know why). He gets good signal and connection strength anywhere in his home and has no problem receiving email on either of the desktop machines. Whenever he tries to check email on his notebook, it can never make a connection...it always times out. Note, he is not using the POP3 server from Cox to check his email. He uses his work server at Harbor UCLA Medical to check mail. He travels quite often on the road and whenever he is at a hotel where there is Fast Ethernet, he wires to their network and has no problem. But with the wireless at home, he can never connect to the work mail server. The same adapters and protocols exists on all three systems and the network settings are identical. There is no firewall setup yet (will be setup after this issue is fixed) and no restrictions in the router setup...so there is no restriction on inbound or outbound data packets. From what I've wrote here, can anyone pass along information to help me troubleshoot further. Note to the wise, from the two desktop machines, I can ping the work mail servers but from the troublesome notebook, it simply times out. I don't know if this issue is related to the wireless setup, to the inefficiency of Windows 98 FE, or some other unknown factor, but any light shed on this issue would be appreciated. Thanks! and sorry for the novel.

millionflame

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Question by:MillionFlame
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lrmoore earned 400 total points
ID: 7993138
I feel your pain. I think you have already pretty much ruled out all possibilities except the laptop. There were so many problems with FE that's why they came out with SE. There should at least be a service pack available for download.
While his laptop is connected, can he do anything else like browse the web, ping the router, anything/everything except get his mail?
Do you have the lastest firmware on the Linksys? It should be 1.44.2x or later. If it has 1.42, that is very buggy.
You could try setting the MTU on the Linksys to 1492 vs default 1500.

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Author Comment

by:MillionFlame
ID: 7994928
When connected there is no further problem such as web browsing or pinging the router/other ip's. Just email. I will try updating the firmware if indeed it is at v1.42 to see if anything changes.
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by:lrmoore
ID: 7996581
If upgrading firmware does not fix it, then I'm 100% certain that it is an MTU issue.
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Author Comment

by:MillionFlame
ID: 7996885
hi lrmoore,

well, i first tried the mtu fix. following instructions from linksys on how to determine correct mtu speed, it was mtu 1472 + 28 = mtu 1500. I set this up in the router but nothing changed unfortunately. Next I decided to upgrade the firmware since it was at v1.42 and v1.44.2 was out. Well, somehow the firmware update failed in the middle and now I'm left with two red blinking led's on the AP and no internet connection on any of the pc's in the house..lucky me....I really wish this client would've avoided linksys products. I have always had bad experiences with them in the past. Now I'm off to ruin my Friday night and troubleshoot this. Hope you have some wise advice my friend, >=)
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LVL 79

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by:lrmoore
ID: 7997014
I've never had a problem upgrading. I've used my Linksys for over two years and absolutely  no problems../ I don't know what to say, boss..

<8-}
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Author Comment

by:MillionFlame
ID: 7997180
Well,

In the end lrmoore, you're one smart cookie. I decided not to give up and call the dreaded linksys support line and instead reset the router to factory defaults and input all the configuration info again. This time, I was surprised to see the firmware upgrade install without a hitch. Lo and behold, from that point on...both with an ethernet and wireless connection from the laptop I was successfully able to access my mail through netscape messenger. Thanks for all your help in finding a solution and saving my friday night!

millionflame
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by:lrmoore
ID: 7997196
HOOAHHH!! Have a cool one on me!
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