Local Area Connection Icon Problem
Posted on 2003-02-21
Sometimes, one of our remote users right-clicks on the "Local Area Connection" Icon in the bottom-right corner by accident, which opens a small menu. To close the menu, they choose "Disable" which loses their network connection. They try rebooting, but they are still off the network. Since the users have minimal access to any administrative tools such as Control Panel or My Network Places so, they are unable to restore the connection. Of course, I can't connect since they have no network connec tion.
Does anyone know of a way to get the connection restored without them shipping the PC to me or giving them an admin password? We have found that if they don't reboot the PC, I am able to walk them through "Last Known Good" at boot and that fixes it, but usually, they have already rebooted...
We could remove/disable the icon, but it helps in troubleshooting other problems sometimes.