I'm running NT Server 4 on a machine that is connected to a cable modem. The IP address of the machine was hard coded into TCP/IP properties when the system was setup. Apparently the IP Address the server was using is no longer available through the cable modem provider (they've reallocated that Class C to another part of the country) and I need to get into TCP/IP properties to change the IP Address again. I've done this before when I had to move the server ... it's easy to do and I've never had any problems.
Now, I'm trying to do this from 1200 miles away, by talking someone through it over the phone. When I ask the person to click on TCP/IP (on the Protocols tab of the Network properties window) and then click Properties, the hourglass appears and the window hangs. No other dialog box appears. No TCP/IP properties window appears. This doesn't freeze the entire server, just the Network Properties window.
This is bizarre to me! If I were sitting in front of the machine, I might be able to find a work around, but I'm 1200 miles away and am stumped! Any ideas on how I can get in there to change the IP Address? Am I just overlooking something?
Any help would be greatly appreciated!!