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Repeat restart and serious error!

I'm using:
Intel Pentium 4 1.7 G Hz
256mb Ram
Sony 48x/24x/48x CD-RW
40GB Seagate HD
Tornado GeForce 4 64mb
OS - Window XP professional

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When i shut down my pc, it sometimes restart itself. And when it finish loading into Windows xp, it says "recover from a serious error, want to send report to Microsoft?"

I have formatted my harddisk and reinstall xp again, but the problems still exist!

Need Help!
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lowgq
Asked:
lowgq
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1 Solution
 
CrazyOneCommented:
WINDOWS XP
SHUTDOWN & RESTART
TROUBLESHOOTING
http://www.aumha.org/a/shtdwnxp.htm 

And this MS KB
http://support.microsoft.com/default.aspx?scid=kb;EN-US;308029
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CrazyOneCommented:
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CrazyOneCommented:
NOTE if this doesn't find anything wrong with the RAM this DOESN'T mean the RAM is good you would need to swap out the RAM with known good modules for testing. However if it does find something wrong then chances are the RAM is bad.

DocMemory PC RAM
Diagnostic Software
http://www.simmtester.com/PAGE/products/doc/docinfo.asp
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stevenlewisCommented:
LOL Spence, thought you might have been out for the nite *grin*
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CrazyOneCommented:
He was gone for most of the day. :>)
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stevenlewisCommented:
Yes, but he's baaaaaaack LOL
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WiZaRdCommented:
Just had this exact problem through our tech bay. Turned out to be faulty mainboard. Rebooted itself playing audio CDs in Media Player (anywhere between 5-50 minutes). We used this as a test to prove we had fixed the problem when replaced mainboard. Another sideline was the problem gradually got worse and eventually would not get all the way through a reinstall of XP without rebooting.
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sramesh2kCommented:
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lowgqAuthor Commented:
Thanks guys! I have finished testing my harddisk and ram using the links and websites given above, but no errors were found!

Still, i'm still trying to find the problem, by disabling the automatic restart.

But when i shut the pc down, it showed a blue screen saying something like physical memory dump ... blah blah..

I can't even understand what is the likely problem describe on the blue screen.
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CrazyOneCommented:
How to Gather Information After a Memory Dump in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314084

Download Pstat here
Pstat.exe: Process and Thread Status
http://www.microsoft.com/windows2000/techinfo/reskit/tools/existing/pstat-o.asp 
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lowgqAuthor Commented:
can i just simply ignore the whole thing?? Like stopping the blue screen on shut down...??
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CrazyOneCommented:
I don't know what you mean by ignoring it. But a Blue screen error is pretty serious and should not be overlooked. It is usaully caused by a driver or hardware or an errant program
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lowgqAuthor Commented:
A portion of the blue screen showed:

stop: 0x0000008E (0xC00000005,0XF2A342CA, OXF2A00970, OX0000000000)

PCC_PFW.SYS - Address F2A342CA base at F2A31000, Datestamp 3Cf715d3

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I somehow copied some of the details written on the blue screen.
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CrazyOneCommented:
http://www.techimo.com/forum/t47853.html

I turned off auto-reboot in the startup-recovery panel. The next time I ran AOL instead of instant reboot, it left me at a BSOD.

The Error was in PCC_PFW.sys which I traced to belong to Trend Micro's PC'illan anti-virus software that came with the MB (and video also)

I'm going to uninstall that and try it and I guess they'll have to pony up $20 for norton AV.
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lowgqAuthor Commented:
Yes, indeed i had a trend micro PC-Cillin 2002 installed... is this the program that caused the problems?
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lowgqAuthor Commented:
For your info i had my personal firewall (PC-Cillin) disabled, i'm currently using Zone Alarm!
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lowgqAuthor Commented:
For your info i had my personal firewall (PC-Cillin) disabled, i'm currently using Zone Alarm!
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CrazyOneCommented:
It may be disabled but the PCC_PFW.sys is still getting loaded into memory. Try completel unintalling PC-Cillin .
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WiZaRdCommented:
No offence guys but you're way off track here. PC-Cillin might have a problem where it restarts the machine but when a "serious error" is reported it is usually hardware.
Iowgg is this machine still under warranty? If so get it back to the supplier and have them check the hardware (specifically the mainboard) for you.
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CrazyOneCommented:
Not always Dean. Blue Screens can and are sometimes purely driver related or software related. I use to think it was purely hardware related but found through seveal tech mags a periodicals and working question here at EE that this isn't the case.
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WiZaRdCommented:
Too much of a coincidence here. I'll bet my lefty it's the mainboard!
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CrazyOneCommented:
You may be correct. :>)
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