asked on

Repeat restart and serious error!

I'm using:
Intel Pentium 4 1.7 G Hz
256mb Ram
Sony 48x/24x/48x CD-RW
40GB Seagate HD
Tornado GeForce 4 64mb
OS - Window XP professional

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When i shut down my pc, it sometimes restart itself. And when it finish loading into Windows xp, it says "recover from a serious error, want to send report to Microsoft?"

I have formatted my harddisk and reinstall xp again, but the problems still exist!

Need Help!

CrazyOne

WINDOWS XP
SHUTDOWN & RESTART
TROUBLESHOOTING
http://www.aumha.org/a/shtdwnxp.htm

And this MS KB
http://support.microsoft.com/default.aspx?scid=kb;EN-US;308029

CrazyOne

try using the free diagnostic utility from the vendor of your disk to check for problems with the disk.

fujitsu
http://www.fcpa.fujitsu.com/download/hard-drives/#diagnostic

IBM
http://www.storage.ibm.com/hdd/support/download.htm

Maxtor
http://www.maxtor.com/en/support/products/index.htm

Seagate
http://www.seagate.com/support/seatools/index.html

Western Digital
http://support.wdc.com/download/
www.westerndigital.com

CrazyOne

NOTE if this doesn't find anything wrong with the RAM this DOESN'T mean the RAM is good you would need to swap out the RAM with known good modules for testing. However if it does find something wrong then chances are the RAM is bad.

DocMemory PC RAM
Diagnostic Software
http://www.simmtester.com/PAGE/products/doc/docinfo.asp

stevenlewis

please see here
http://www.aumha.org/a/shtdwnxp.htm
http://support.microsoft.com/search/preview.aspx?scid=kb;en-us;Q310396

stevenlewis

LOL Spence, thought you might have been out for the nite *grin*

CrazyOne

He was gone for most of the day. :>)

stevenlewis

Yes, but he's baaaaaaack LOL

WiZaRd

Just had this exact problem through our tech bay. Turned out to be faulty mainboard. Rebooted itself playing audio CDs in Media Player (anywhere between 5-50 minutes). We used this as a test to prove we had fixed the problem when replaced mainboard. Another sideline was the problem gradually got worse and eventually would not get all the way through a reinstall of XP without rebooting.

sramesh2k

http://support.microsoft.com/?kbid=316424

lowgq

ASKER

Thanks guys! I have finished testing my harddisk and ram using the links and websites given above, but no errors were found!

Still, i'm still trying to find the problem, by disabling the automatic restart.

But when i shut the pc down, it showed a blue screen saying something like physical memory dump ... blah blah..

I can't even understand what is the likely problem describe on the blue screen.

CrazyOne

How to Gather Information After a Memory Dump in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;314084

Download Pstat here
Pstat.exe: Process and Thread Status
http://www.microsoft.com/windows2000/techinfo/reskit/tools/existing/pstat-o.asp

lowgq

ASKER

can i just simply ignore the whole thing?? Like stopping the blue screen on shut down...??

CrazyOne

I don't know what you mean by ignoring it. But a Blue screen error is pretty serious and should not be overlooked. It is usaully caused by a driver or hardware or an errant program

lowgq

ASKER

A portion of the blue screen showed:

stop: 0x0000008E (0xC00000005,0XF2A342CA, OXF2A00970, OX0000000000)

PCC_PFW.SYS - Address F2A342CA base at F2A31000, Datestamp 3Cf715d3

--
I somehow copied some of the details written on the blue screen.

CrazyOne

http://www.techimo.com/forum/t47853.html

I turned off auto-reboot in the startup-recovery panel. The next time I ran AOL instead of instant reboot, it left me at a BSOD.

The Error was in PCC_PFW.sys which I traced to belong to Trend Micro's PC'illan anti-virus software that came with the MB (and video also)

I'm going to uninstall that and try it and I guess they'll have to pony up $20 for norton AV.

lowgq

ASKER

Yes, indeed i had a trend micro PC-Cillin 2002 installed... is this the program that caused the problems?

lowgq

ASKER

For your info i had my personal firewall (PC-Cillin) disabled, i'm currently using Zone Alarm!

lowgq

ASKER

For your info i had my personal firewall (PC-Cillin) disabled, i'm currently using Zone Alarm!

CrazyOne

It may be disabled but the PCC_PFW.sys is still getting loaded into memory. Try completel unintalling PC-Cillin .

WiZaRd

No offence guys but you're way off track here. PC-Cillin might have a problem where it restarts the machine but when a "serious error" is reported it is usually hardware.
Iowgg is this machine still under warranty? If so get it back to the supplier and have them check the hardware (specifically the mainboard) for you.

ASKER CERTIFIED SOLUTION

CrazyOne

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WiZaRd

Too much of a coincidence here. I'll bet my lefty it's the mainboard!

CrazyOne

You may be correct. :>)