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Problems on boot up

Posted on 2003-02-22
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Last Modified: 2013-12-28
I tried to install Windows 2000 over Windows 98 and ran into problems when the laptop restarted after install and wouldn't reboot. I tried to boot to 98 boot disk and no luck. I can see all the files and directories in dos when I go to the c:\ prompt but don't know how to recover. Any input would be gratefully welcome. Its a Dell Inspiron 7500 laptop. Thanks in advance,
Cyndee
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Question by:cyndee
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25 Comments
 
LVL 41

Expert Comment

by:stevenlewis
ID: 8001580
what happens when you boot, what error messages do you get?
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Author Comment

by:cyndee
ID: 8001653
The screen goes dark for a few secinds then goes to the Dell start screen, then back to dark, then back to the Dell start screen in a loop.
Thanks for your prompt reply.
Gratefully,
Cyndee
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LVL 41

Expert Comment

by:stevenlewis
ID: 8001672
>I can see all the files and directories in dos when I go to the c:\ prompt
is ther a c:\windows or a c:\winnt directory?
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Author Comment

by:cyndee
ID: 8001682
It is c:\windows directory
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Author Comment

by:cyndee
ID: 8001740
From windows i can run scandisk with no problems and am doing a surface disk scan right now.
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Author Comment

by:cyndee
ID: 8001784
Any thoughts Steven?
Thanks so much for your earlier responses.
Gratefully,
Cyndee
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Author Comment

by:cyndee
ID: 8001823
Surface scan  is moving right along, no bad clusters. I am at a loss as to what to do next. Any help will be appreciated.
Thanks again!

Cyn~
0
 
LVL 41

Expert Comment

by:stevenlewis
ID: 8001895
Well, I'm trying to figure out if w2k got setup
if it didn't you can boot to a w98 boot disk and from the prompt type
sys c:
and get back to w98
If that fails, then you will need to setup w2k again, since it has overwritten 98
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Author Comment

by:cyndee
ID: 8002952
Do I type sys c from the a:\ prompt?
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LVL 41

Expert Comment

by:stevenlewis
ID: 8003043
yes, after booting to the w98 boot disk you will get to the a prompt and from that type
sys c:
note the : (colon)
0
 

Author Comment

by:cyndee
ID: 8004553
Hello again my friend Steven,
Sorry it took this long to get back to you, I had to go to work but I am back. With the boot disk in and from the A:\ prompt, I typed sys c: (including the colon!)and it came back saying "system transferred". This was after I ran the surface scam with no errors.Did I need to reboot the system after the surface scan because I did not. Thanks again for your kindness in replying to my questions.

Gratefully,

Cyn~
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LVL 41

Expert Comment

by:stevenlewis
ID: 8004585
NO, does it boot to w98 now?
0
 

Author Comment

by:cyndee
ID: 8004845
Should I remove the boot disk and try loading win98 without boot disk? Should I enter setup and change boot settings to boot to harddrive first? Right now it is set to boot to floppy, then cd , then hard drive.
Thanks again,

Cyndee
0
 

Author Comment

by:cyndee
ID: 8004878
WOW! It went to Windows 98 and is updating system settings so hopefully all the files are there. How do I get more points in my account to give you. You are incredibly kind and patient and i wqnt to thank you because the Dell tech support team basically instructed me to take hard drive to a data recovery organization.
There is a DQWTQIH.exe message that comes up asking to "make sure path and filename are correct and that all required libraries are available"
Gratefully yours,
Cyndee
0
 

Author Comment

by:cyndee
ID: 8005092
Should I go into Win.ini and rem that DQWTQIH command line ?
Thanks,

Cyndee
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LVL 41

Expert Comment

by:stevenlewis
ID: 8005272
>Should I go into Win.ini and rem that DQWTQIH command line
Yes, if it's there, otherwise check the registry
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]

and of course the startup program group
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LVL 41

Expert Comment

by:stevenlewis
ID: 8005660
Are we done here? if so, we need for you to accept teh comment that helped, and grade it so we can move this to PAQ (keeps the DB clean)
Oh, and sosmetimes Dell techs come here for help *grin*
0
 

Author Comment

by:cyndee
ID: 8006119
Not yet, while i got things to boot to win98, when i rem the line from win.ini, i couldn't reboot. i am currently running a diagnostics system build and when it is completed, i will try to load again.
Unless you want me to close this and start another que if I run into problems. I increased my points by taking a survey and have committed them all to this session. If i can get somemore somehow, let me know and they are all yours!
Gratefully,
Cyndee
0
 
LVL 41

Expert Comment

by:stevenlewis
ID: 8006165
The points aren't important, getting you up and running is
How did youREM it out? with a ; (semi colon)? that is how you should have.
I can't find anything on DQWTQIH, do you know what it refers to?
does it boot to safe mode? if it does, just unrem that line out in the win.ini
what is the line exactly (it will help me research what it isa0
then reboot, go to start -->run and type
msinfo32
go to software environment, startup programs and check the path for DQWTQIH
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Author Comment

by:cyndee
ID: 8009668
Good Morning,
I have a few hours so I thought I'd try to resume things. The system will boot to safe mode only. When I check the system settings, it looks like it is not finding my monitor so I was going to try to run setup again. Whats your take,Steven?
Thanks again for everything , especially your patience.
Cyn~
0
 
LVL 41

Expert Comment

by:stevenlewis
ID: 8012729
>When I check the system settings, it looks like it is not finding my monitor
why do you say that?
that shouldn't affect wheather it will boot to normal mode or not
You can remove the monitor from device manager, reboot and it should redetect it and load the drivers (if it uses drivers for the monitor)
it really doesn't need drivers for the monitor, but does for the video adapter
what exactly happens when you try to boot to normal mode?
0
 
LVL 41

Expert Comment

by:stevenlewis
ID: 8012732
BTW, I was at work, and just got home :~)
0
 

Author Comment

by:cyndee
ID: 8013092
Hey there my friend, just got back from class and things are peachy so we can wrap this up. I re-loaded Windows 98 and for some reason,  everything is swell now. I think I will not try to load Windows 2000 and just let it ride.
You have been a savior and a truely patient individual for helping me trouble shoot the system.
I am giving you all my points and while I hope we don't have to work together again in the near future HAHA, I would welcome your professionalism and dedication any time!
Gratefully,
Cyndee
0
 
LVL 41

Accepted Solution

by:
stevenlewis earned 1140 total points
ID: 8013276
Cyndee, I'm really glad we were able to get it running. You did a great job here. And I agree, I hope you don't need our services again, but know that we are here if you do
:~)
Steve
0
 

Author Comment

by:cyndee
ID: 8016432
Sometimes there are  angels and miracles! Dell told me to take my system to a data retrieval service and then there was Steven! Many thanks!
Cyndee
0

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