troubleshooting Question

Win 98 - No icons or taskbar in either normal or safe mode

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Grateful asked on
Windows OS
14 Comments1 Solution244 ViewsLast Modified:
Upon start-up, I reach my wallpaper, but have neither icons nor taskbar.  This is the case in safe mode as well, so I could not run Gateway's HelpSpot to load a prior configuration.  I have already tried the following:

--  Right clicking; striking ctrl/esc (no effect).
--  Running scanreg/restore (the system says I successfully restored an undamaged configuration, but this has no effect on the system's operation).
--  Deleting the shelli* file in Windows (this in response to a suggestion on another site to a person with a query just like mine; it had no effect).
--  Deleting Norton Anti-Virus files, as suggested on a Symantec support page (I was getting a message that an NAV file was corrupted; I could not figure out how to access the registry entry in DOS, and I keep getting blocked by a notice that "SYMEVNT.386 is not loaded"; I tried starting up in "step-by-step" mode and typing "N" when asked whether to run the symantec file -- without any change in the situation).

The problem started when my son, while playing LucasArts' "Curse of Monkey Island," forgot how to access the game's "quit" page, and simply turned off the system.  I'm now at wit's end, and would be grateful for assistance.  (I apologize for the length of this question, but I don't know the technical short-hand.)  Thanks!

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