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XP Freezes on Hibernation

Posted on 2003-02-23
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Last Modified: 2013-11-14
Every time I try to hibernate, my computer freezes. It gets to the Shutting Down... message, then freezes. No BSOD or anything. I've also noticed in answers to other questions that deleting the hiberfil.sys file may sort this out, as it may be corrupted, but XP won't let me delete it, and disabling then enabling Hibernation in the Power Options just seems to recreate exactly the same file.

I think this may be hardware related. Perhaps some of my hardware doesn't support the low power mode hibernation uses. My specs are as follows:

Windows XP Pro SP1
Asus A7N8X Deluxe nForce2 mobo
Athlon XP 2200+ @ stock speeds
2x 256MB Samsung Original PC2700 @ 3-2-2-2T
Segagate Barracuda IV 80Gb HDD
LG 16x DVD-ROM
Lite-On 48x12x48 CD-RW
MSI GF4 Ti4200 128MB
Intel V92 HaM Data Fax Voice Modem
PCTV TV Card

Note: The PCTV card is a new addition, and Hibernation didn't work beforehand, so it probably should be kept out of the equation.

Awaiting your help :)
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Question by:Bottled
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17 Comments
 
LVL 59

Expert Comment

by:LeeTutor
ID: 8005487
Could this be your problem:

http://support.microsoft.com/default.aspx?scid=kb;en-us;331506
Computer Stops Responding When You Stand-by or Hibernate More Than One Time
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Author Comment

by:Bottled
ID: 8005551
Ah-ha! I do use Nero, but is there any way to resolve this issue without uninstalling it? I use it quite a bit.
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LVL 6

Expert Comment

by:night_monkey
ID: 8005721
there's nothing listed on nero's site about this problem, so your best bet is to send their tech support an email.
or alternatively, you can revert nero to a previous version, such as 5.0.
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Author Comment

by:Bottled
ID: 8005816
Already sent, guess I'll just have to wait.

Damn, I hate waiting.
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Expert Comment

by:night_monkey
ID: 8006056
did you try reverting to an earlier version of nero?
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Author Comment

by:Bottled
ID: 8007982
How? My Nero came on a CD, and is a newer version than 5.0.
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LVL 6

Expert Comment

by:night_monkey
ID: 8010245
how about any windows updates? or have you tried upgrading the machine's bios? it's a shot in the dark, but it's good to keep your bios up to date, anyways.
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Author Comment

by:Bottled
ID: 8010572
Latest non-beta BIOS (1002 Final). Windows Updates up to date. Looks like this Nero problem. Have emailed them for support, and am waiting for a reply. Hopefully they have a fix of their own. Once they reply, I'll make a choice; if they have a fix, I do the fix, if they don't, I'll get Easy CD Creator 5 and DirectCD, and uninstall Nero. If this still doesn't fix it, then a correct answer is still up for grabs ;)
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Author Comment

by:Bottled
ID: 8025772
Okay, update on this:

Uninstalled Nero, rebooted, tried to Hibernate, no luck, tried Standby, no luck. Tried another suggestion of setting my memory latency to 2.5 rather than 2, no luck.

So, looks like it's something else entirely :|
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Expert Comment

by:LeeTutor
ID: 8027365
The MS article says that any version of Nero between 5.0 and 5.5 can cause the problem. But if uninstallation did not correct the problem, perhaps it is more general:

http://support.microsoft.com/default.aspx?scid=kb;en-us;302414
Unable to Use Power Management Features

Or look at this one:
http://support.microsoft.com/default.aspx?scid=kb;en-us;298884
"It Is Now Safe to Turn the Machine Off" Message When You Try to Hibernate Your Computer

The above article references this one for Win2000, but also presumably will be useful for WinXP:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;266169
How to Troubleshoot Problems with Standby Mode, Hibernate Mode, and Shutting Down Your Computer in Windows 2000

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Author Comment

by:Bottled
ID: 8029167
Will try the first later, but it would be nice if there were a way to definitely know which device would be causing the problem, if it is that. The only devices requiring their own drivers are my graphics card, a GF4 Ti4200, and my modem, an Intel V92 HaM Data Fax Voice Modem. It's possible the modem may be causing it, but if it is, what then? I need the modem to access the net (no broadband in this area yet :() I could try another modem, but it all seems so annoying... If only there were an error log I could check to see which driver causes the problem.

Interesting note though: I've checked the Power Capabilities of some of the devices, and they're showing Not supported for the S2 state, but support for all of the others. Could this be my problem? Any ideas on how to fix this if it's the source?

Can't be the second fix; I am already using the ACPI Uniprocessor PC HAL.

As for the third, confused :)
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Author Comment

by:Bottled
ID: 8045371
First fix did not work.

Also, it doesn't seem to be RAM errors causing this: RAM passed a memtest with no problems.

Probably a piece of hardware that's not compliant. Will try to track it down. My setup is in the main questoin, if anyone can see a possible piece of problem hardware, please point it out :)
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LVL 58

Expert Comment

by:Pete Long
ID: 8958934
Bottled,
No comment has been added lately (141 days), so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area for this question:

RECOMMENDATION: PAQ and Refund

Please leave any comments here within 7 days.

-- Please DO NOT accept this comment as an answer ! --

Thanks,

PeteLong
EE Cleanup Volunteer
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Accepted Solution

by:
Chmod earned 0 total points
ID: 9031411
As recommended

Chmod
Community Support Moderator @Experts Exchange
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Author Comment

by:Bottled
ID: 9031614
Sorry, there were no replies, so I didn't say that I fixed it.

I replaced my modem and now I can standby and hibernate with ease :)
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Author Comment

by:Bottled
ID: 9031627
Do I get points for solving my own problem? ;)
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Author Comment

by:Bottled
ID: 9032167
Haha, thanks very much :)

When does this new area open then? ;)
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