?
Solved

Audio crackling/popping, what else can I try to get rid of it?

Posted on 2003-02-24
13
Medium Priority
?
6,553 Views
Last Modified: 2012-05-04
Hi

I've just joined so don't have many points but will offer you all what I can.

I have an audio crackling problem that I just can't seem to get rid of. I experience it when listening to cd's and MP3 from the hard drive, in fact pretty much any audio.

I've mananged to narrow it down to only happening when I install a driver for my graphics card? Here's what I've tried so far:-

3 different graphics drivers from leadtek and Nvidia.

Using creative sound drivers and what windows installs by default.

Tried a different graphics card and tried all combinations of cards in different slots.

Updated via drivers.

Checked that there is no IRQ sharing going on. The only sharing is between the onboard sound and two entries of 'via Rev 5 or later USB Universal Host Controller'.

Muted line in and tried combinations of muting and adjusting other volume options.

Reinstalled XP Pro 6 times and fully updated it.

My system specs are:-

Athlon 1.2
384 RAM
GeForce 4 Ti4200 A250LE (Leadtek)
Soundblaster 5.1 Live
MS 6340 Motherboard
XP PRO

When the problem started I had just installed XP pro (or at least somewhere around that time) and had sound coming off my motherboard, a creative ct5880. Crackling was particularly bad when the visualisation were on in media player whilst listening to music. I also noticed moving the mouse around over buttons and right clicking could cause crackling.

After trying everything I could think of I borrowed the soundblaster card to see if this would solve it. This improved the crackling, but it is still there.

I also tried to disable the onboard sound in the BIOS but for some reason although the manual says I have an option for this it wasn't there. I disabled it in windows instead. Is there another way of doing this?

I went back to my old operating sysytem (ME) but also had crackling, so I'm not sure if changing to XP had anything to do with it, so I'm now back on XP again.

Has anyone got any ideas or suggestions as I've totally run out of them.

Please, please ask for any other information that may help that I missed out, I've just finished a stint of nightshifts so the brains a little fried!!

I'm banging my head up against the wall here, so any help would be seriously appreciated.

Cheers

FreeFly
0
Comment
Question by:FreeFly
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
13 Comments
 
LVL 1

Expert Comment

by:Lab_Rat
ID: 8009530
-lurking-
0
 
LVL 16

Expert Comment

by:Kyle Schroeder
ID: 8009602
Probably this is caused by a PCI latency problem in your motherboard (using VIA chipset) or a BIOS problem with IRQ allocation. Try updating the BIOS:
http://216.158.218.35/edoc/bios_uploads/6340v47.exe

http://www.msicomputer.com/support/formviewer.asp?esoformid=207 (Read that first to determine your current BIOS; it sounds like your board has the onboard hardware audio (CT5880))  You should be able to turn it off in the "Onboard Peripherals" section of your BIOS.  Also look in Advanced Chipset section and try enabling or disabling the "Memory Hole (15-16M)" setting to see if that helps.  Try moving the SB Live! to a different PCI slot also...

MSI K7TM Pro appears to be your mobo (though its hard to know for sure, MSI uses the same product number for multiple products for some stupid reason; check the board itself, the model # should be printed near the PCI slots most likely, or check the manual).

-dog*
0
 
LVL 16

Expert Comment

by:Kyle Schroeder
ID: 8009614
Oh, that VIA latency patch is here:
http://www.georgebreese.com/net/software/ (scroll down about halfway to "PCI Latency" patch for VIA chipsets and download the 0.19 version and install.

-dog*
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 

Author Comment

by:FreeFly
ID: 8010362
Thanks for the response dogztar.

I would like to clarify a few things before trying your suggestions.

I had thought about updating the BIOS, but annoyingly no information about it shows up during POST as it appears to be covered up by a screen advertising the pc manufacturer! Is there another way of finding out the version I have as I want to make sure I get it right.

Unfortuantely although the manual for my board (it is a MS6340 v.3 according to print on the board) says I have an option to disable onboard sound, when I go into the BIOS the option is not there? I also don't have the advanced chipset option either but will look for "Memory Hole (15-16M)" elsewhere.

I've also already tried moving the soundblaster to another slot, but will try it again and let you know.

On the VIA latency patch FAQ page it mentions the following:-

"This patch does not support any motherboards whose chipset was made by other manufacturers. For example, It does not support the AMD 761 chipset, so it does not support any of the following motherboards: Abit KG7, Epox EP-8K7A, Asus A7M266, Gigabyte GA-7DX or GA-7DXR, PCChips M810LMR, FIC AD11. (This is an incomplete list.) Many of these motherboards have a small VIA chip with a part number of VT82C686B, but that chip is not involved"

I have the VT82C686B chip on my board so I assume this patch would be no good to me?

Cheers

FreeFly
0
 
LVL 16

Expert Comment

by:Kyle Schroeder
ID: 8010714
Well the specific boards mentioned use a hybrid chipset (part from AMD, part from VIA).  The 686B chip is the cause of the problem.  It is the combination of the 686B ("Southbridge) and the other ("Northbridge") chip which causes the problem.  Easy BIOS update:
http://www.msi.com.tw/html/support/liveupdate/main.htm

MSI LiveBIOS function.

-dog*
0
 
LVL 16

Accepted Solution

by:
Kyle Schroeder earned 800 total points
ID: 8010752
0
 

Author Comment

by:FreeFly
ID: 8011508
Thanks dogztar

The MSI live update tells me there's no update for my BIOS, but at least it sorted that out for me. A very useful tool!

The sudhian article was interesting, I think I'll try the Turtle Beach card, as I'm going to buy one anyway, before I make changes to anything else.

I'll let you know how it went tommorow.

Thanks for replying so quickly

Cheers

FreeFly
0
 

Expert Comment

by:AdamAnderson
ID: 8013222
Try disabling sound schemes in windows just a suggestion.
Don't really expect it to work.
0
 
LVL 16

Expert Comment

by:Kyle Schroeder
ID: 8013393
The Hercules cards are supposed to be pretty good too...

Good luck!

-dog*
0
 
LVL 16

Expert Comment

by:Kyle Schroeder
ID: 8014030
Firstly, we suggest you download the latest driver for the devices, and install it. If it still can’t help, please try the next step.
Adjust those three setting in BIOS menu: PCI Master Read Caching / PCI Delay Transaction / PCI Master Bus Time-Out. The recommended value is Disabled / Disabled / 0, however, there are too many hardware vendors and devices that we can’t guarantee the value would exactly meet your situation. Please try some other values if “Disabled / Disabled / 0” doesn’t help.

-from abit's FAQ site, regarding crackling audio...

-dog*
0
 

Author Comment

by:FreeFly
ID: 8016132
dogztar

Invaluable advice, thankyou very much!

The sudhian article "http://www.sudhian.com/showdocs.cfm?aid=29" offered the simplest solution, using the Turtle Beach Santa Cruz soundcard. Interestingly it appears to be know as a VideoLogic Sonic Fury over here in the UK.

Anyway not a crackle to be heard now, you guided me in exactly the right direction to fix my problem.

Thanks again

FreeFly
0
 

Author Comment

by:FreeFly
ID: 8016143
Excellent advice. Guided me to the solution.

Cheers dogztar

Freefly
0
 
LVL 16

Expert Comment

by:Kyle Schroeder
ID: 8017204
Glad I could help...some cards just don't play very well on VIA motherboards...I had a Diamond Monster Sound MX300 that was a real beast to tame, but I finally got it working 100% on my old Abit KA7...decided to scrap it for this new machine (AthlonXP 1800+ on MSI KT3 Ultra-ARU).

-dog*
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Moving your enterprise fax infrastructure from in-house fax machines and servers to the cloud makes sense — from both an efficiency and productivity standpoint. But does migrating to a cloud fax solution mean you will no longer be able to send or re…
What do we know about Legacy Video Conferencing? - Full IT support needed! - Complicated systems at outrageous prices! - Intense training required! Highfive believes we need to embrace a new alternative.
In this brief tutorial Pawel from AdRem Software explains how you can quickly find out which services are running on your network, or what are the IP addresses of servers responsible for each service. Software used is freeware NetCrunch Tools (https…
In this video you will find out how to export Office 365 mailboxes using the built in eDiscovery tool. Bear in mind that although this method might be useful in some cases, using PST files as Office 365 backup is troublesome in a long run (more on t…

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question