sweet_lil_kitty
asked on
comp keeps rebooting
I have windows ME on my comp have done a clean install just recently and everything has been working fine until a day or so ago. My screen will just go blank and then my comp reboots and I am getting alot of blue screen errors. I dont get them at shutdown just in the middle of doing something. Any Ideas?
reformat.
reformat is an awfully extreme way of troubeshooting. sorta like pc support x-games. haha
i'd check your memory out. download a memory tester. or run a memory test at startup. or better yet, if you have extra memory or memory from another machine that you know is good, swap it out with your current memory and see if that helps.
as a side note, if you could record the informaiton in the blue screens and report it back here, it would be very helpful.
here is a memory tester that you can download to help you out.
http://www.simmtester.com/PAGE/products/doc/docinfo.asp
i'd check your memory out. download a memory tester. or run a memory test at startup. or better yet, if you have extra memory or memory from another machine that you know is good, swap it out with your current memory and see if that helps.
as a side note, if you could record the informaiton in the blue screens and report it back here, it would be very helpful.
here is a memory tester that you can download to help you out.
http://www.simmtester.com/PAGE/products/doc/docinfo.asp
http://www.memtest86.com
you'll have to create a boot floppy for this one, but the app (the downloaded file) will walk you thru what you need to do to make one. just launch it to start the process, and make sure you have a blank floppy on hand. it's not really necessary to run both of these tests (this and the first one i mentioned in my earlier post) because they're both doing the same thing. i just wanted to give you a couple of opitons.
you'll have to create a boot floppy for this one, but the app (the downloaded file) will walk you thru what you need to do to make one. just launch it to start the process, and make sure you have a blank floppy on hand. it's not really necessary to run both of these tests (this and the first one i mentioned in my earlier post) because they're both doing the same thing. i just wanted to give you a couple of opitons.
ASKER
ok I will download the program....I dont want to reformat again. I just did a clean install a couple of weeks ago.
To be a little more specific on the problem it started 2 nights ago I had downloaded MSN gaming zone. This is something I have never had any problems with but while playing a game was the first time that it happened. I got a blue screen error saying that A fatal exception had happened. I hit the enter key and the game came back up. This went on for a bit but then A little while later Screen went black and comp just rebooted. It kept doing it and I just gave up on it. I would figure it out later. I havent had any problems with using it all day till my son opened up the MSN messanger and then it rebooted the comp. Any other programs seem to be working except the msn programs....Sounds strange to me. Im assuming that something is wrong with comp or other people would be having similar problems with those programs.
To be a little more specific on the problem it started 2 nights ago I had downloaded MSN gaming zone. This is something I have never had any problems with but while playing a game was the first time that it happened. I got a blue screen error saying that A fatal exception had happened. I hit the enter key and the game came back up. This went on for a bit but then A little while later Screen went black and comp just rebooted. It kept doing it and I just gave up on it. I would figure it out later. I havent had any problems with using it all day till my son opened up the MSN messanger and then it rebooted the comp. Any other programs seem to be working except the msn programs....Sounds strange to me. Im assuming that something is wrong with comp or other people would be having similar problems with those programs.
It only reboots when using MSN?
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ASKER CERTIFIED SOLUTION
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If u wanna know more about system restore plase see this link http://support.microsoft.com/default.aspx?scid=kb;en-us;267951
reinstall your OS, better format it!definitly the problem of that is just a mislocate system files!
That's like cutting off your arm because you have a splinter. While formatting and reeinstall is an option, it should be the last option. I certainly hope the experts (myself included) here are better techs, than to have to format/install to fix issues
i agree with steven. sometimes it seems that people should take what they're reading here with a grain of salt. and that's kinda sad. =(
Hey guys,
WHatever it is, just let the asker decide what he want to do. But reformat is really a final step u will do. I prefer to troubleshoot 1st, if not sweet_lil_kitty will not post the message here, rite ?
WHatever it is, just let the asker decide what he want to do. But reformat is really a final step u will do. I prefer to troubleshoot 1st, if not sweet_lil_kitty will not post the message here, rite ?
chwan You are corect, and they have already indicated a wish not to reformat :~)
I sometimes try to help new experts to a different way other than just suggesting a format/install :~)
i don't think anyone here is prohibiting or advising against the questioner making her own decisions. what steven said, and what i acknowledged is that simply advising her to reformat without trying to cure what is quite possibly relatively easy to fix is the wrong approach. thanks for your defense of the questioner's best interests, though. i'm sure she appreciates it. =)
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Do two other things as well, check for updates for your drivers of sound/video cards and if none are there then reinstall the current ones and see if that works..
Sage advice MellowD0c!
BTW, what was the name of the virus that you had (for my research)?
BTW, what was the name of the virus that you had (for my research)?
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Arrived late, as usual (too busy with "other" business ;).
As usual, I'm going along with the SpyWare angle (surprise, surprise ;).
Good one, SL!
Ted
As usual, I'm going along with the SpyWare angle (surprise, surprise ;).
Good one, SL!
Ted
Especially since MSN is involved, btw.
Lots of exploits of this one of late.
Lots of exploits of this one of late.
Firstly that Blue Screen has a lot of Information
that is important in diagnosing the problem,
What does the BSOD say ??
Of course it can be other factors
that were listed above, Virus , Incompatible APP
Bad RAM , PROC etc..
But the BSOD is the best bet in this situation
./Donny
that is important in diagnosing the problem,
What does the BSOD say ??
Of course it can be other factors
that were listed above, Virus , Incompatible APP
Bad RAM , PROC etc..
But the BSOD is the best bet in this situation
./Donny
Ok, lots of talk but nothing useful ;-)
Have you checked that your PS's coolers are ok and running? If the processor cooler is stuck, it usually causes a lot of blue screens, while the OS is ok.
So, first check the CPU cooler, display adapters cooler and after that think of reinstalling the MSN software and then uninstalling the MSN and after that reinstalling OS and after that formatting C. So take it down from the easiest to the hardest job.
-Ari
Have you checked that your PS's coolers are ok and running? If the processor cooler is stuck, it usually causes a lot of blue screens, while the OS is ok.
So, first check the CPU cooler, display adapters cooler and after that think of reinstalling the MSN software and then uninstalling the MSN and after that reinstalling OS and after that formatting C. So take it down from the easiest to the hardest job.
-Ari
(Ari - once rewarded for this answer, feel free to say things like "Ok, lots of talk but nothing useful ;-)")
<grin>
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Looking forward to many (more?) points for you!
<grin>
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Looking forward to many (more?) points for you!
haha. my sentiments exactly. i didn't want to comment, but you did it for me, tedsky. lol
give him a break guys! didn't you see the winking smiley beside his remark? he's just sleepy when he posted the comment!
for the kind comment of ajsaasta:
experts-exchange.com welcomes all comments from various IT experts all around the world in order to help each other solve PC issues. Please refrain from posting such unnecessary comments. we're all smart here (well at least they are, i'm not included) this is not a contest. you need not boast of the solution you have in mind. Be a little more tactful next time ok?
Regards,
Centeris
for the kind comment of ajsaasta:
experts-exchange.com welcomes all comments from various IT experts all around the world in order to help each other solve PC issues. Please refrain from posting such unnecessary comments. we're all smart here (well at least they are, i'm not included) this is not a contest. you need not boast of the solution you have in mind. Be a little more tactful next time ok?
Regards,
Centeris
Centeris, sorry that you (likewise) missed a similar winking smiley -plus- a spelled-out <grin> right after my comment.
Also, the follow-up of "Looking forward to many (more?) points for you!" should have indicated that I was merely poking some fun at a newbie.
If not, my abject apologies to anyone who mistook my feeble attempt to jokingly "welcome" Ajsaasta to EE.
I will eneavour to lay down the red carpet or welcome mat more tactfully in the future, and ...
"For Me To Poop on!"
(Triumph, the Insult Dog)
Also, the follow-up of "Looking forward to many (more?) points for you!" should have indicated that I was merely poking some fun at a newbie.
If not, my abject apologies to anyone who mistook my feeble attempt to jokingly "welcome" Ajsaasta to EE.
I will eneavour to lay down the red carpet or welcome mat more tactfully in the future, and ...
"For Me To Poop on!"
(Triumph, the Insult Dog)
oops!!!hehehe sorry about that! :P
sweet_lil_kitty,
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No comment has been added lately (209 days), so it's time to clean up this TA.
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Renots, please don't waste all of our time by forefeiting the points. How is that productive? How am I supposed to feel motivated to help people if I have a feeling that in the end, I'll get screwed out of the points I'm working for? With all of the time we have all spent on this question, someone deserves to get the points.