My new printer is cutting off half text

Posted on 2003-02-25
Medium Priority
Last Modified: 2013-12-15
I have a hpdeskjet 3820 running on windows 2000, on a certain machine it will randomly cut off text, 1 time i may print and it will print 3/4 the page the next time it may only print a few lines. I've spoken with hp tech support .... it was not very helpful, they had me try some stuff in the bios but did not fix problem. I'm connecting via parallell cable. Thanks in advance for any help

Jason Incarnato
Question by:unknown45
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions

Expert Comment

ID: 8022178
You might check the drivers
I have seen wrong drivers make people think it was a hardware issue when thats all it was.

I have also seen a parallel cable that was crimped caused all sort of strange problems.

Just a few things to think about.

Author Comment

ID: 8022250
No i tried several parallel cables, and when the drivers on the cd did not work i downloaded the latest ones from hp.

Jason Incarnato
LVL 45

Expert Comment

ID: 8065681
If the printer was bought as new take it back to the supplier and get them to give you a new one - I guess that is the simplest solution.

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.


Author Comment

ID: 8068729
The same printer works fine on other machines so its not a printer hardware problem, other wise i would return it, has to be some setting on that individual computer

Accepted Solution

sunsys earned 150 total points
ID: 8287535
What the HP man said was correct to change the LPT port options in the bios. But before you do that just take a self test page prinout of your pirnter and see how the print out looks. Tell me and then I will guide you to solve your problem. Thanks

Author Comment

ID: 8290527
Sunsys, thanks for the post but i alreayd fixed the problem about a month ago, i guess i should have posted something on here saying so, she was due for a new computer so i gave it to her, and the printer works fine on the new machine.


Featured Post

Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…
Suggested Courses

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question