HP Deskjet 1220C : Win32 error code returned ...

We just bought an HP Deskjet 1220C, connected it to a HP Jetdirect 170x, installed latest drivers on the server Windows 2000 SP3). When we send a print job to this printer, nothing prints. In the system event log, the following error appears :

Event ID: 61
Source : Print
Type : Error
Description :The document <document name> owned by <user name> failed to print.
Win32 error code returned by the print processor: 29 (0x1d).

HELP ! ;)

Thanks

simontanguayAsked:
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heskyttbergCommented:
Hi!

Can you print if you connect to the printer locally connected to the lpt port with a paralell cable.

If this works either check TP cable, or maybe the JetDirect port is faulty.

Are you using latest drivers from HP, if not do that, not the ones that comes with w2k.

Regards
/Hans - Erik Skyttberg
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simontanguayAuthor Commented:

Hi,

I can print without any problems when I plug the printer directly to a computer on LPT1. I tried another Jetdirect without success. I tried changing network cable without success. I tried changing paralell cable without success. I tried changing parallel mode (Automatic, Centronic, Bidirectionnal) without success. I made sure to use latest drivers...without success. Sometimes when I delete the TCP/IP port and recreate it and reinstall the printer or when I restart the spooler service, I can print few documents then it stop printing and give me the message I described in my first post.
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heskyttbergCommented:
Hi!

Here you have a discussion on this subject and possible some solutions!

Taken from one of the posts:
29 is related to a Port name that has become inactive/corrupt, normally corrupted by the print driver => wrong driver code. Restarting the spool service will solve the problem, as well as creating a new port (with a new name!), but this is temporarily. Enabling LPR Byte Count after stop-start spooler proved to be a better solution.

Hope you can do this.

Regards
/Hans - Erik Skyttberg


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simontanguayAuthor Commented:
I found this information before posting a message here and it didnt work...at least for me.
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heskyttbergCommented:
Hi!

Have you tried to update the firmware in the jetdirect print server.

If not try that next.

Regards
/Hans - Erik Skyttberg
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simontanguayAuthor Commented:

Tried to use a jetdirect model 300X rather than the jetdirect 170X I used first...no success.
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heskyttbergCommented:
I'm sorry, but this sounds very strange.
And I'm out of ideas.

Do you have a laser printer ?
Try connecting that to same printserver and print, if this works, then it must be something wrong with the print driver.

Either try the ones that come with windows, or try to find some older drivers from HP to use.

You can try thoose on CD that came with printer.

Regards
/Hans - Erik Skyttberg
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simontanguayAuthor Commented:
I tried with another printer (laser printer) and everything works fine. Like you said I suspect the drivers...ill try to find another one that can do the trick. I tried the one that came with the printer without luck. I tried the PCL version, the PS version, the latest english version, the latest french version without luck.
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heskyttbergCommented:
Hi!

I'll help you out a bit.
Thees are drivers for this printer that works for us using w2k and citrix.

It might be the ones you have allready but anyway it's worth a try.

http://souls.dyndns.org/hp1220c.zip

I'll leave it until you say you got them or three days have passed.

The zip is 1.5Mb

Regards
/Hans - Erik Skyttberg

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simontanguayAuthor Commented:
YESSS ! I finally solved my problem. Drivers you sent me didnt work, but I finally found one that works...I used the HP Deskjet 1120C that came with Windows 2000 and everything works fine at last ! Since you tried very hard to help me, ill give you some points.

Thanks
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kmurphyCommented:
I see wierd problems here with my win2k server printer server.  I also have Canon printers that continue to function while this problem occurs with all of my HP printers, including HP5si's, HP4si's.

I will look at the drivers issue.  I will probably be upgrading to a new print server in the near future anyway.

 
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