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Word and Win98 mso9.dll - presist as a problem

How can I make this mso9.dll problem go away. I have rename the files (mso9.dll and windword)The problem presist. I have also re-installed the office 2 times and nothing. I also downloaded a dll and replace it but word would not start.

Please need help
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alg02
Asked:
alg02
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1 Solution
 
stretchspCommented:
you can always uninstall office. delete the file mso9.dll and then reinstall office
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stretchspCommented:
you may want to look at the resolution on this link and see if it helps too

http://support.microsoft.com/default.aspx?scid=KB;en-us;q237912
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stretchspCommented:
what version of office?
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alg02Author Commented:
thank you but ....I have installed offcie, rename files and re-installed office... the version is 2000
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stretchspCommented:
it sounds like you keep installing office over itself.  Completely take it off your system and then delete the dll.
Then do a clean reinstall of the software.  look at the link too.
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alg02Author Commented:
When I take out Office 2000 I do a search for mso9.dll and winword.exe and there is no file found. In fact they are included in the Program Files under MS office (which gets deleted)
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stretchspCommented:
so if you have unistalled office 2K and can not find mso9.dll.  Then go ahead and reinstall office 2K.

Should of asked this at the beginning.
When exactly do you get the error message about mso9.dll and what does the error message say
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alg02Author Commented:
When I start Word it stops and shows a window - error and in the details I found the mso9.dll as the couse of the problem
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stretchspCommented:
Microsoft suggests this:

Method 1: Remove the Compatibility Mode Setting in Windows XP
Locate and then open the following folder, where drive is the drive on which Word is installed:
drive:\Program Files\Microsoft Office\Office

Right-click Winword.exe, and then click Properties.
Click the Compatibility tab, click to clear all the check boxes, and then click OK.


Method 2: Create a New Normal.dot File
Follow these steps to temporarily rename the Normal.dot template to determine if it is the cause of the problem:

Close all programs.
Click Start, and then click Search.
Click All files and folders.
In the All or part of the file name box, type Normal.dot.
In the Look In box, click My Computer.
Click Search Now.
For each instance of Normal.dot, right-click the file, click Rename, and then type OldNormal.dot.
Close Search Results, and then start Word.
If Word starts without the error message, the cause of the problem was a corrupted Normal.dot. When Word starts, Word creates a new Normal.dot to replace the renamed file. If you customized your old Normal.dot, you must re-do all the modifications to restore your favorite options.
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RenotsCommented:
alg02,

No comment has been added lately (210 days), so it's time to clean up this TA.
I will leave a recommendation in the Cleanup topic area that this question
is:

answered, with points awarded to stretchsp.

Please leave any comments here within the next SEVEN days.

PLEASE DO NOT ACCEPT THIS COMMENT AS AN ANSWER!

Renots
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