Specific printer in Crystal report not working on label printer server

Posted on 2003-02-25
Medium Priority
Last Modified: 2008-02-01
I have used Crystal 8.5 to create a simple label report printed on a networked Brother P-touch label printer. The printer is selected in the Printer setup in the report to maintain the page setup and dimensions when the report is run. The report is distributed via our database and is run by users who do not have Crystal installed.

If the report is run from any machine on the network other than the Label printer server it runs fine.

BUT if the report is run on the label printer's server machine it reverts to the default printer for that machine. The printer can be altered to the label printer  via page set up in the Crystal report but the page dimensions must also be altered.

I think it reverts to the machine default as it doesn't recognise the printer name. This may occur because when I create the report I select the networked printer seen on my machine as \\servermachine\printername but the server machine sees it as just printername.

The workaround I have at present is to have the label printer server as the machine next to the user who needs to print the labels.

Any ideas?
Question by:oph
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