Automatic Resolving of Recipient doubles Recipient or move recipient form To -> BCC

Posted on 2003-02-26
Medium Priority
Last Modified: 2010-04-07
We discovered a very strange problem in Outlook XP:
Not every time, but very often outlook is mixing up the recipient fields when we use the automatic resolving feature , i.e. typing an id code in the 'To:' field, will resolve the id code to the right email name, but also move this entry from 'To:' -> 'CC:' or 'BCC:'. Sometimes the recipient appears 2 or 3 times, sometime a recipient is lost.

Using the long way through the adressbook is, as far that I could see it up to now, working correct.

Has anyone recognized a similar problem?
Is there an applicable solution?

Question by:Tom1867
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Accepted Solution

SlyDog earned 100 total points
ID: 8025682
We're running across a similar situation, but not as bad as you describe. We run Office XP as well, but to date, only a handful of people have noticed duplication of a persons address in the To: box.
My initial feeling is it's auto-fill cache related. We just recently moved to a new Exchange server, so we had a few days were we had many messages not getting to the recipients, all due to cached names referencing the old server. Once things settled down, we started getting reports of the dulpicate names issue.
I could duplicate the problem on the workstation when it was reported, so I either deleted the cache file, or instructed the user to finish typing the full name, even though it auto-filled in the name. That way it over writes the problem cached entry.
Hopefully your situtation will be similar to mine, as things seem to be back to normal.
LVL 23

Assisted Solution

slink9 earned 100 total points
ID: 8026113

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