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No LANMAN account for Administrator

Posted on 2003-02-26
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A customer has an XP Home 2002 SP1 machine with a login problem. She is unable to access the Admin account, pw unknown. I used a Linux based offline registry editor and user password editing tool for NTFS that I have had much success with in the past, and received the following information from it: The Administrator account has no LANMAN data associated with it and unable to update password. I have used this tool to alter many Admin passwords that were lost on many machines and have never encountered this message.
I suspect this is related to the fact that when I login as an admin level user and go to manage users, no account named Administrator shows up.
Let me know what other information might be helpful.
Thanks. Bill
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Question by:westone
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8 Comments
 
LVL 44

Expert Comment

by:CrazyOne
ID: 8025619
See if you can boot to safe mode and deal with the admin account there. A blank password is the default for the admin account on Home. Home has a bug when dealing with the admin accounts password.
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LVL 44

Expert Comment

by:CrazyOne
ID: 8025631
This my apply to a certain degree

'The Password Is Not Valid' Error Message Appears When You Log On to Recovery Console in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308402

BEGIN ARTICL

The information in this article applies to:
Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

This article was previously published under Q308402

SYMPTOMS
When you attempt to log on to Recovery Console in Windows XP by typing the correct password for the local Administrator account, Recovery Console may display the following error message:

The password is not valid. Please retype the password.
Type the Administrator password:

This error message may occur even though you typed the correct password. If you start Windows XP, successfully log on by using the same password, change the local administrator's password, and restart the computer to Recovery Console, you receive the same error message.
CAUSE
This issue may occur if Windows XP was originally installed from a Sysprep image, or if Sysprep 2.0 was run on the computer at one time. Sysprep.exe makes changes to the way that password keys are stored in the registry; these changes are not compatible with the Recovery Console logon routine.

NOTE: The manufacturer of your computer may have used Sysprep to preinstall Windows XP on your computer.

RESOLUTION
NOTE: If you can start Windows XP and the Recovery Console is not preinstalled on your hard disk, go to step 2 in the following steps. If you can start Windows XP and the Recovery Console is preinstalled on your hard disk, go to step 3.
Download the necessary files, create the appropriate Setup disks for floppy boot installation, start your computer with the Setup disks, and then log on to Recovery Console to correct the problem that is preventing you from starting Windows XP. For additional information about obtaining and using Setup disks, click the article number below to view the article in the Microsoft Knowledge Base:
310994 Obtaining Windows XP Setup Boot Disks

The Setup disks for floppy boot installation are available for download from the following Microsoft Web sites:
Windows XP Home Edition:
Download WinXP_en_hom_bf.exe now

Windows XP Professional:
Download WinXP_en_pro_bf.exe now

Release Date: October 24, 2001

For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to Obtain Microsoft Support Files from Online Services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on secure servers that prevent any unauthorized changes to the file.

Install the Recovery Console if it is not already preinstalled. To install Recovery Console, use the winnt32 /cmdcons command from the I386 folder on the Windows XP CD-ROM.For additional information about how to install and use the Recovery Console, click the article number below to view the article in the Microsoft Knowledge Base:
307654 HOW TO: Install and Use the Recovery Console in Windows XP

Contact Microsoft Product Support Services to obtain and install the following hotfix.A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem.

To resolve this problem immediately, download the fix by clicking the download link later in this article or contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version      Size     File name
   ---------------------------------------------------
   11-May-2001  13:57  5.1.2600.15  225,152  Spcmdcon.sys
   12-Nov-2001  04:48  5.1.2600.21  218,624  Srrstr.dll
                              
If you already have Recovery Console installed, installing this hotfix automatically updates the C:\Cmdcons folder with the update so that you can log on to Recovery Console.
Administrator Using Sysprep
To resolve this problem, obtain a version of Windows XP that has Service Pack 1 already integrated, or obtain and install the latest service pack for Windows XP before you run Sysprep. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
322389 How to Obtain the Latest Windows XP Service Pack

For additional information about integrating SP1 in your installation, visit the following Microsoft Web site:
http://www.microsoft.com/WindowsXP/pro/downloads/servicepacks/sp1/spdeploy.asp#the_integrated_installation_fmay

Original Equipment Manufacturer (OEM) Using Sysprep
To resolve this problem, obtain a version of Windows XP that has Service Pack 1 already integrated.

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows XP Service Pack 1.
MORE INFORMATION
If you reinstall Recovery Console for any reason, you must reinstall this hotfix. To install Recovery Console, use the winnt32 /cmdcons command from the I386 folder on the Windows XP CD-ROM.

Last Reviewed: 10/13/2002
Keywords: kbbug kbsetup kbWinXPsp1fix KB308402

COPYRIGHT NOTICE. Copyright 2002 Microsoft Corporation, One Microsoft Way, Redmond, Washington 98052-6399 U.S.A. All rights reserved.
 
END  ARTICLE
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LVL 44

Expert Comment

by:CrazyOne
ID: 8025643
The admin account only shows up in safe mode in XP Home
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LVL 44

Expert Comment

by:CrazyOne
ID: 8025678
http://support.microsoft.com/default.aspx?scid=kb;en-us;321305

Windows XP Home Edition or Windows XP Professional in a Workgroup
To log on as Administrator and reset the password:
Restart the computer. After the Power On Self Test (POST), press the F8 key.
On the Windows Advanced Options menu, use the ARROW keys to select Safe Mode, and then press ENTER.
When you are prompted to select the operating system to start, select Microsoft Windows XP edition (where edition is the edition of Windows XP that is installed), and then press ENTER.
On the To begin, click your user name screen, click Administrator.
Type the administrator password, and then press ENTER.

NOTE: In some cases, the Administrator password may be set to a blank password. In this case, do not type a password before you press ENTER.
Click Yes to acknowledge that Windows is running in Safe mode.
Click Start, and then click Control Panel (or point to Settings, and then click Control Panel).
Click User Accounts.
Click the user account whose password you want to change.
Click Change Password if you want to keep a password, or click Remove password if you do not want to use a password. If you remove the password, skip the next step.
Type the new password for the user, and then click Change Password.
Quit the User Accounts tool, and then restart the computer.
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LVL 44

Accepted Solution

by:
CrazyOne earned 1200 total points
ID: 8025773
It may come to this

Repair
How to Perform an In-Place Upgrade (Reinstallation) of Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341

Visual aid to the above procedure
http://www.webtree.ca/windowsxp/repair_xp.htm
Click on How To Run a Repair Install
0
 

Author Comment

by:westone
ID: 8029923
Okay, in Safe Mode, the Admin account shows up, but it is still not possible to log in as Admin, even after changing the password in SM under an admin level account. The message " Unable to login in due to an account restriction" appears. Furthermore, I added another account while I was in SM, and once back in the regular mode, it did not show up and I was unable to log in using it. Even more, An account I deleted while in SM no longer shows as a User, but I can still log in using it! Something appears whacked out.
0
 
LVL 44

Expert Comment

by:CrazyOne
ID: 8030137
>>>Something appears whacked out.

Yep it sure does. Has SP1 been intalled on this machine yet? If not then install it.


It may come to this

Repair
How to Perform an In-Place Upgrade (Reinstallation) of Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;315341

Visual aid to the above procedure
http://www.webtree.ca/windowsxp/repair_xp.htm
Click on How To Run a Repair Install
0
 

Author Comment

by:westone
ID: 8032857
Yes it is SP1. No other critical updates are available for it at the moment.

I believe the re-install is in order. Thanks for the links.
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