Explorer not working

Posted on 2003-02-27
Medium Priority
Last Modified: 2013-11-30
got a new computer with winXP. my connection is enabled and it says im connected but when i open an windows explorer or MSN it says no page found. My roomates computer is connected throu a router and his computer is working fine on win98. I've called my ISP they said to call the router provider and they said call my ISP. Hoping to find some help here thanks.
Question by:Canzio1
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LVL 79

Expert Comment

ID: 8035302
Are you connecting through your roomate's router?
How are you connected to it? With CAT5 patch cable?
What kind of router?
What kind of connection to the ISP?
On your PC, open a DOS prompt and type C:\>ipconfig /all

post results here.


Author Comment

ID: 8036578
It is a EtherFast® 10/100 5-port Auto-Sensing Switch.
The ISP rogers cable modem.
With a direct connection the explorer works but through the switch it doesn't.
LVL 79

Expert Comment

ID: 8036690
That's because you can only get one IP address from the ISP. If both computers connect through the switch, only one will get an IP address. Two ways around it:
1. Pay extra for two IP addresses from Rogers
2. Buy a router to stick in between the switch and the modem. The router will then get the one IP address and provide Network address translation/firewall services for multiple computers on the switch.
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Author Comment

ID: 8036995
Thanks but how come it worked before with my old computer ?
LVL 79

Expert Comment

ID: 8037131
New MAC address with new computer. Perhaps the DHCP server that gives out the IP addresses restricts access to those specific MAC addresses.

Accepted Solution

Albatron22 earned 90 total points
ID: 8056445
My friend just had the exact same problem.... Do you have a anti-virus protection system (like norton or McGafee).  Try disabling it, and then try to sign on.  If should work.  If that works then go through and play around with the setting until it works.

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