?
Solved

Intermittent 0x0000000A on multiple machines

Posted on 2003-02-27
16
Medium Priority
?
274 Views
Last Modified: 2013-12-28
On multiple machines with Windows NT 4.0 service pack 6a and all updates I am getting a stop: 0xA.

ex. 1
stop: 0x0000000A (0xE234C000, 0x00000002, 0x00000000, 0x8010934B)
IRQL_NOT_LESS_OR_EQUAL
Address 8010934b has base at 80100000 - ntoskrnl.exe


ex. 2
stop: 0x0000000A (0x0000003F, 0x00000002, 0x00000001, 0x80108F92)
IRQL_NOT_LESS_OR_EQUAL
Address 80108f92 has base at 80100000 - ntoskrnl.exe


ex. 3
stop: 0x0000000A (0x000000CB, 0x0000001C, 0x00000000, 0x801175AF)
IRQL_NOT_LESS_OR_EQUAL
Address 801175af has base at 80100000 - ntoskrnl.exe


This is happening 2/3 times a day to 2/3 times a week on around 4 Dell Precision 420 and about 5 or 6 Dell Precision 530.  This started happening about 4-5 weeks ago (before I started working here, so I don't know if any new software was installed at the exact time) and they all started happening together making me think that it isn't a memory or hardware issue.  Both re-imaging the drive with ghost and rebuilding the system from scratch appears to slow the blue screen for a couple of days but then they are back again.  

I'm nearly at my wits end trying to find the cause of this.  Any ideas would be appreciated.

Thanks
(sorry its only worth 75 points, I would put more if I had any)
0
Comment
Question by:rtaylor3
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 7
  • 3
  • 3
  • +3
16 Comments
 
LVL 63

Expert Comment

by:SysExpert
ID: 8037345
1) Check for IRQ conflicts in Winmsd.

2) Get the latest BIOS and hardware drivers !

3) reapply sp6a and patches after this.

I hope this helps !
0
 
LVL 1

Author Comment

by:rtaylor3
ID: 8037593
I was just informed that it is not just the 0xA errors we are getting.

ex. 1
stop: 0x0000001E (0xC0000005, 0x8010A727, 0x00000000, 0x0049003B)
KMODE_EXCEPTION_NOT_HANDLED
Address 8010a727 has base at 80100000 - ntoskrnl.exe

ex. 2
stop: 0x0000001E (0xC0000005, 0xA00C348D, 0x00000000, 0x00000042)
KMODE_EXCEPTION_NOT_HANDLED
Address a00c348d has base at a0000000 - win32k.sys

ex. 3
stop: 0x0000001E (0xC0000005, 0xEB4433D5, 0x00000000, 0x00000000)
KMODE_EXCEPTION_NOT_HANDLED
Address eb4433d5 has base at eb440000 - npfs.sys

I have no idea what these errors commonly point to, but I hope they can help narrow down what has been happening.
0
 

Expert Comment

by:cyborgstech
ID: 8047580
Try to get the latest fix from Dell. Most of those stop errors refers to hardware/software incompatibility problem.

Cheers
0
Portable, direct connect server access

The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

 

Expert Comment

by:Roelaux
ID: 8062940
I have had this problem several times on difference machines. I have noticed It was when I used Windows Update from the ms website. It was beening cased from a couple of things. First make sure the video drivers and nic drivers are up to date. Then check the hard drive it may be on its way out. Then run check disk. If the problem persists I have had to re-install the os from jump street. If the HD is ok do a low level HDD format then reload the os. Check with Dell for Reformating Questions.  

0
 
LVL 1

Author Comment

by:rtaylor3
ID: 8064359
Roelaux,
I already have tried a low-level format and re-install, and the blue screens still happen.

Sysexpert,
I have the latest BIOS and drivers for the machines, and i plan on checking for IRQ conflicts tonight after the users leave for the day.

thanks,
  Ray
0
 
LVL 1

Author Comment

by:rtaylor3
ID: 8081807
I checked for IRQ conflicts and there weren't any.  I dont know what else to do.

ray.
0
 

Expert Comment

by:SpideyMod
ID: 8114891
A request for refund has been made.  Experts you have 72 hours to object or I intend to grant the request.

SpideyMod
Community Support Moderator @Experts Exchange
0
 

Expert Comment

by:Roelaux
ID: 8115559
SysExpert,

I found this article today. Microsoft Knowledge Base Article - 245007.

Rebuild the Page File system and optimize it.

To optimize Microsoft Knowledge Base Article - 99768

Hope this helps.
0
 
LVL 1

Author Comment

by:rtaylor3
ID: 8119386
roelaux,

I have tried that on my systems too, and it didn't solve the problem.

ray
0
 

Expert Comment

by:Roelaux
ID: 8120067
ttaylor3,

Have you replace and upgraded the memory inthose systems?

Roelaux
0
 
LVL 1

Author Comment

by:rtaylor3
ID: 8120282
roelaux,

all that i've done with the memory has been reseating.  I had the impression that since like 9-10 computers at the same time started having the blue screens that it wouldn't be a hardware problem.

ray
0
 
LVL 1

Author Comment

by:rtaylor3
ID: 8120342
all,

thank you for your help with this problem.  my boss did something on friday that seems to have fixed this problem.  he built a new image from scrath, using a different install process than normal, (i think he might have not installed all of the normal software, but he didnt give me any details yet) and he re-imaged the worst of the computers (was having at least 2-3 a day) and it has not yet had another blue screen.  so we'll let this trial run for another few days and then bring the image down on the rest og the computers.

thanks again,
ray
0
 

Expert Comment

by:SpideyMod
ID: 8120611
rtaylor3, I would very much appreciate it if you could ask your boss for the details and if you could post it here so it adds value to our database.  Still waiting for the 72 hours to allow the remaining experts to chime in.

SpideyMod
Community Support Moderator @Experts Exchange
0
 
LVL 1

Author Comment

by:rtaylor3
ID: 8122666
all,

my boss said that the only difference in what he did was the way he installed windows.  we had been using the dell resource cd to install the OS.  on the system he has working, he installed NT directly from the cd and used only drivers he downloaded.  he did not use the dell cd for anything.  i don't know if this would have anything to do with the blue screens, but it is the only thing he changed.

ray
0
 

Accepted Solution

by:
SpideyMod earned 0 total points
ID: 8122783
Sounds like a resonable explanation to me, you have been active in your question, so I see no need to further delay the refund of the points.  PAQ'd and all 75 points refunded.

SpideyMod
Community Support Moderator @Experts Exchange
0
 

Expert Comment

by:svrusso
ID: 8828270
FYI- we have had this problem in our office, and it turned out to be a faulty Microsoft patch - Q328310.  We uninstalled the patch, and this stopped the errors.
0

Featured Post

Why Off-Site Backups Are The Only Way To Go

You are probably backing up your data—but how and where? Ransomware is on the rise and there are variants that specifically target backups. Read on to discover why off-site is the way to go.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
In this post we will be converting StringData saved within a text file into a hash table. This can be further used in a PowerShell script for replacing settings that are dynamic in nature from environment to environment.
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…
Suggested Courses

764 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question