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Solved

The Program error.

Posted on 2003-02-28
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Last Modified: 2010-04-13
Dear Experts,

I have the Open Plan Desktop program installed on Windows 2000 Professional. Any time I launch the program, I got the Program error: "OPD32.EXE has generated errors and will be closed by Windows. You will need to restart the program."
Please help ASAP. Thanks

Okdocky
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Question by:okdocky
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15 Comments
 
LVL 9

Expert Comment

by:MSGeek
ID: 8043133
Have you checked their support website?: http://www.hmssoftware.ca/support/?Lang=EN
0
 

Author Comment

by:okdocky
ID: 8082965
Hello MSGeek,

I checked at this website and because I don't have the service contract then no answer. Any one can help.

Okdocky
0
 
LVL 9

Expert Comment

by:MSGeek
ID: 8083042
Has it ever worked?  We need more information?
0
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Author Comment

by:okdocky
ID: 8097892
Hello MSGeek,

Yes, It worked in Windows NT 4.0 machine. And before I replace this machine, I copied all project files to a network. After I had a Windows 2000 machine, I installed OPD into this machine and put the project files back into this program under the project folder and runs with error. Does it not support to run in Windows 2000 platform?
Please let me know if you need more information.
Thanks.
0
 
LVL 9

Expert Comment

by:MSGeek
ID: 8098340
The directory structure between NT4 and Win2k as well as the registry structur is very different.  Sounds like this program was not designed for Win2k.  That does not mean we cannot get it to run.  However, rather than chasing ghosts and really drawing this out I would highly recommend you call the support for HMSSoftware to make sure you have a version that is compatible with Win2k and to see if they support it.  It could save you a lot of time and money.
0
 

Author Comment

by:okdocky
ID: 8103505
Hi MSGeek,

Thank you for your adviced.

Okdocky
0
 
LVL 9

Expert Comment

by:MSGeek
ID: 8104013
Let me know what the software company replies with.
0
 

Author Comment

by:okdocky
ID: 8130592
Hi MSGeek,

I tried install on another NT 4.0 box and it worked good. So, I think the problem is the program (version) I am using not design for Windows 2000. Thanks for your help.

Okdocky
0
 
LVL 9

Expert Comment

by:MSGeek
ID: 8130718
Sounds like the company was of no help, we should be able to get it to work on Win2k, what did they say/
0
 

Author Comment

by:okdocky
ID: 8142664
I get no help on this issue. The problem is the project files can not copy from one machine to run on another machines. Thanks for your concerned.

Okdocky
0
 
LVL 9

Expert Comment

by:MSGeek
ID: 8142816
"The problem is the project files can not copy from one machine to run on another machines"

That would imply there was a unique id that was created on the machine the software was installed on and that id is associated with the project files.

I would ask what you are supposed to do in the case of a system failure where you have a backup of the project files, but will be installing the software on a different machine.  How do you import/restore your backup to the new computer?

If you do not wish to persue this further, you may post a question in Community Support requesting your question be closed and a refund.
0
 

Author Comment

by:okdocky
ID: 8155060
I didn't export the files for the backup then later import to new machine and this may caused the problem, isn't it? I am finding the way to export because in the old machine this program still running. If you know, you can help me. Thanks.
0
 
LVL 9

Accepted Solution

by:
MSGeek earned 200 total points
ID: 8156151
I'm not familiar with the program, but was following standard methods practiced with similar programs to develop my reasoning.   I think if you do have an export function or a back-up and restore function that would be one way to solve the problem and import/restore them to the new computer.
0
 

Author Comment

by:okdocky
ID: 8162221
Hi MSGeek,

I got it by export/Import files. Thanks for your help.

Okdocky
0
 
LVL 9

Expert Comment

by:MSGeek
ID: 8162284
Glad it's working.  Thanks, MSGeek.
0

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