The Program error.

Have you checked their support website?: http://www.hmssoftware.ca/support/?Lang=EN

Hello MSGeek,

I checked at this website and because I don't have the service contract then no answer. Any one can help.

Okdocky

Has it ever worked?  We need more information?

Hello MSGeek,

Yes, It worked in Windows NT 4.0 machine. And before I replace this machine, I copied all project files to a network. After I had a Windows 2000 machine, I installed OPD into this machine and put the project files back into this program under the project folder and runs with error. Does it not support to run in Windows 2000 platform?
Please let me know if you need more information.
Thanks.

The directory structure between NT4 and Win2k as well as the registry structur is very different.  Sounds like this program was not designed for Win2k.  That does not mean we cannot get it to run.  However, rather than chasing ghosts and really drawing this out I would highly recommend you call the support for HMSSoftware to make sure you have a version that is compatible with Win2k and to see if they support it.  It could save you a lot of time and money.

Hi MSGeek,

Thank you for your adviced.

Okdocky

Let me know what the software company replies with.

Hi MSGeek,

I tried install on another NT 4.0 box and it worked good. So, I think the problem is the program (version) I am using not design for Windows 2000. Thanks for your help.

Okdocky

Sounds like the company was of no help, we should be able to get it to work on Win2k, what did they say/

I get no help on this issue. The problem is the project files can not copy from one machine to run on another machines. Thanks for your concerned.

Okdocky

"The problem is the project files can not copy from one machine to run on another machines"

That would imply there was a unique id that was created on the machine the software was installed on and that id is associated with the project files.

I would ask what you are supposed to do in the case of a system failure where you have a backup of the project files, but will be installing the software on a different machine.  How do you import/restore your backup to the new computer?

If you do not wish to persue this further, you may post a question in Community Support requesting your question be closed and a refund.

I didn't export the files for the backup then later import to new machine and this may caused the problem, isn't it? I am finding the way to export because in the old machine this program still running. If you know, you can help me. Thanks.

Hi MSGeek,

I got it by export/Import files. Thanks for your help.

Okdocky

Glad it's working.  Thanks, MSGeek.