Modem stops responding for 30 seconds

Posted on 2003-03-02
Medium Priority
Last Modified: 2013-12-27
I've been consistently having a problem where every 5 minutes or so, while using my dialup connection, the modem will simply stop responding for approximately 30 seconds.  Nothing going in or out.  Then, suddenly, it will resume as if nothing unusual had happened.  At first I thought it was a problem with my modem.  But the same thing has happened with several different modems.  Then I thought it was my computer,  But I got a new computer recently and the same thing happens. Then I thought it was my ISP, but I just tried an alternate ISP, and the same thing happens.  What else is left?


PS, I have also found that during this suspension of activity, if I try to do a WINIPCFG, the WINIPCFG program will also hang and not display its main window until the modem resumes.
PPS, I am using Win98se
Question by:beachbt
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Expert Comment

ID: 8054395
If you can answer a few questions I can probably help you out here:

1. Go to the modem control panel and let me know the exact name of the modem(s) listed there.

2. Go to the network control panel and let me know what the list of items is in the installed components field

3. Restart your computer and as soon as it finishes getting up to the desktop make sure you let it sit for a few minutes for all programs to begin running...then hit CTRL-ALT-DEL and write down the list of items showing that are running in the "end task" window and let me know what those are.

4.  What connection speeds are you getting?

Once i have this information i should be able to help you

Expert Comment

ID: 8061637
Try this it worked for me. Open windows explorer.  Go to c:\windows\downloaded program files.  Check the status of the files.  If one of them is not working right click on it and remove it.  

Expert Comment

ID: 8062181
while this works sometimes it is varey rarely the cause of this persistant a problem that's why i asked the other questions
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Author Comment

ID: 8075965

    Sorry, I've been out of town for a while, just returning to catch up.  The modem I am presently using is listed as "HSP56 MR".  This is a PCTel modem, and is built in to my motherboard.  However, I have also experienced the exact same thing with at least 3 other modems on either this or another computer.  It has happened with a Creative Labs DI55xx modem, and a US Robotics modem.
    The Network installed components are:
Client for Microsoft Networks,
Microsoft Family Logon,
Dial-up Adapter,
SiS 900 PCI Ethernet adapter,
NetBEUI->SiS 900,
TCP/IP-> Dial-up Adapter,
TCP/IP->Sis 900 PCI Ethernet Adapter,
File and printer sharing for MS Networks.

Thanks for any help you can offer.


Author Comment

ID: 8075977

    I forgot the rest of the questions:

The tasks running are:

The speed I am getting is 37333, but that is only the connect speed.  The actual effective speed is often only 28800 or 26400.


Expert Comment

ID: 8076131
Great... this makes a lot of headway in figuring out the problem:

One question i do need to ask first, the network control panel setup shows that you may have your computer networked with another and are sharing files and maybe even a printer. Is this true?

Author Comment

ID: 8079512
Yes, occasionally I attach my laptop from work to a hub so I can transfer files.  I once in a while share the printer, but rarely.


Accepted Solution

vee90dotnet earned 400 total points
ID: 8080486

Step 1
Go into the network control panel and remove Microsoft Family Logon..then double click on the TCPIP -> Dialup Adapater..go to the WINS tab and make sure it's selected on Disable. If not change it and click ok through everything and restart the computer...then try connecting and see if the problem is fixed (more than likely it will not be) (I'm also assuming that you have setup your dialup connection properly by including the DNS numbers for your ISP in it's settings).

Step 2
I know this sounds lame..but you do need to make sure you have the latest drivers for your modem

Step 3
We need to look at possible reasons for your slow 56k connection as this is a good reason (95% chance) for your modem hangs..specifically with this modem.  Is your phone cord 10 feet or less?  Is the phone cord running directly from the walljack to the modem or through a surge protector or splitter?  If your cord is more than 10 feet try replacing it with a shorter one to see if it helps.  If your cord is not going directly from the walljack to the modem then make it do so.  After doing this connect and see if the problem is solved (along with a higher connect speed)

Please post your results for the 3 steps above..including the connection speed for each one.  There is one more thing to try but I need to know the results of the above items before I can figure out the details on the next step.

Author Comment

ID: 12275426
While not fully correct, vee90dotnet's questions did eventually lead me to the actual solution, which was to remove all non-related adapters and protocols from my configuration.  And eventually re-adding any others which were needed for other purposes.  I'll grant the points to vee90 for getting me thinking along those lines.

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