MichaelNew31
asked on
Stop: 0x0000000A, datestamp - ptserial.sys
I get this eror constantly, and I am unsure f how to fix it. When the BSOD occurs, I do not get any information on what is loading, I only get information about dumping physical memory. My error references Stop: 0x0000000A, ....address BCF.. base BCF92000, Datestamp - ptserial.sys. Is this telling me that the ptserial.sys driver is causing this problem? The drivers used for my mouse are sermouse.sys and mousclass.sys. Furthermore, when I look at my registry keys, I find that there is references to ptserial.sys, looking like this:
HKEY_CURRENT_USER\Software \Microsoft \Internet Explorer\Explorer Bars\
{C4E****F3-4768-****-***C- 00A****83D A1}\FilesN amedMRU, and the values are:
Default REG_SZ (value not se)
000 REG_SZ sermouse.sys
001 REG_SZ ptserial.sys
I run Win2K platform with the following IRQS assigned:
IRQ Number Device
9 Microsoft ACPI-Compliant System
11 ASUS V8200 Series v21.81a
11 SIIG CN2487 UDMA133 IDE Adapter
11 KTI KF-230TX/Base-TX Fast Ethernet Adapter
11 3Com EtherLink XL 10/100 PCI NIC (3C905-TX)
11 HSP56 MicroModem
11 Win2000 Promise Ultra100 (tm) IDE Controller 11 VIA USB Universal Host Controller
11 VIA USB Universal Host Controller
11 VIA USB Universal Host Controller
11 VIA AC'97 Enhanced Audio Controller (WDM)
14 Primary IDE Channel
15 Secondary IDE Channel
8 System CMOS/real time clock
13 Numeric data processor
6 Standard floppy disk controller
4 Communications Port (COM1)
3 Communications Port (COM2)
1 ASUS OSD PS/2 Keyboard Filter Driver
10 MPU-401 Compatible MIDI Device
I understand that IRQ 11 is darrying a load, but I do not use the two NICs at this time. I have been having this problem for some time now, and I don ot remember when it started, or what additions to the system I may have made (dumb not to take note, huh?)
I do not get any errors on boot, but I will get the error when, after running the machine for any length of time, I double-click my desktop shortcut for NetZero, and sometimes when I am doing alot of work on the computer, the screen will freeze and I have to reboot.
I know I have all the information here to fix the problem,, but I am just a little unsure of what to do. I feel like I should just delete the ptserial.sys dll and any references to it in my registry. Can you help?
HKEY_CURRENT_USER\Software
{C4E****F3-4768-****-***C-
Default REG_SZ (value not se)
000 REG_SZ sermouse.sys
001 REG_SZ ptserial.sys
I run Win2K platform with the following IRQS assigned:
IRQ Number Device
9 Microsoft ACPI-Compliant System
11 ASUS V8200 Series v21.81a
11 SIIG CN2487 UDMA133 IDE Adapter
11 KTI KF-230TX/Base-TX Fast Ethernet Adapter
11 3Com EtherLink XL 10/100 PCI NIC (3C905-TX)
11 HSP56 MicroModem
11 Win2000 Promise Ultra100 (tm) IDE Controller 11 VIA USB Universal Host Controller
11 VIA USB Universal Host Controller
11 VIA USB Universal Host Controller
11 VIA AC'97 Enhanced Audio Controller (WDM)
14 Primary IDE Channel
15 Secondary IDE Channel
8 System CMOS/real time clock
13 Numeric data processor
6 Standard floppy disk controller
4 Communications Port (COM1)
3 Communications Port (COM2)
1 ASUS OSD PS/2 Keyboard Filter Driver
10 MPU-401 Compatible MIDI Device
I understand that IRQ 11 is darrying a load, but I do not use the two NICs at this time. I have been having this problem for some time now, and I don ot remember when it started, or what additions to the system I may have made (dumb not to take note, huh?)
I do not get any errors on boot, but I will get the error when, after running the machine for any length of time, I double-click my desktop shortcut for NetZero, and sometimes when I am doing alot of work on the computer, the screen will freeze and I have to reboot.
I know I have all the information here to fix the problem,, but I am just a little unsure of what to do. I feel like I should just delete the ptserial.sys dll and any references to it in my registry. Can you help?
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not sure if this helps you, but i think ptserial.sys is your modem driver.
ASKER
Now why didn't I think of that?! I guess through all of the searching, I accepted that I had the latest SP! thanks
glad to help, man. time for bed...
Hrm. I have the same problem, SP1 is installed too. It happens whenever I am connected to the net and and typing at the same time. So windows will randomly freak out when I am chatting or something. Any tips?
http://support.microsoft.com/default.aspx?scid=kb;en-us;130802