Help with Hp Pavilion 6630 desktop PC

Posted on 2003-03-03
Medium Priority
Last Modified: 2010-04-26
I got called to help work on a computer.

It was a backup pavilion 6630 desktop PC.


Never used, whoever had it had two of them one for backup and one for main use.

They had done a resent restore using the Hp restore disk that came with it.

The problem was when they would play solitaire that came with the computer, and it is running windows 98, the computer would shutdown into something that acted like standby, but the only way to get out of it was to hold down the power button for 5 sec.

Well, I looked on the hp site and saw nothing like this that I could see in faqs.

Then I downloaded the newest bios and updated that. I redid a restore with the restore disk, full format and restore.

Worked fine, I played 10 min for solitaire and then installed some other software, it ran for two hours.

So I went home, and then got a call, and soon as they played solitaire the computer shutdown into that powered down mode and locked up.

this computer does not have any windows updates at all, since they do not have the internet yet

Now, do you think that it has something to do with hardware? Or do you think that is has something to do with the windows 98 OS, or solitaire?

Question by:lundrog
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
LVL 44

Accepted Solution

CrazyOne earned 400 total points
ID: 8058213
Yeah it sounds hardware related. My guess is that one or more of the fans aren't working properly. It could be the power supply fan but it sounds like the CPU fan or if the video card has it fan take a look at it.

The Crazy one

Author Comment

ID: 8058434
yeah i havn't opened up the case yet, i am going to take it home and see what it looks like
LVL 44

Expert Comment

ID: 8058474
Also sometimes when a machine sits around like this one dust can work itself into the connection slots. Using a can of compressed air can help to clean out the slots and connections.
Simple, centralized multimedia control

Watch and learn to see how ATEN provided an easy and effective way for three jointly-owned pubs to control the 60 televisions located across their three venues utilizing the ATEN Control System, Modular Matrix Switch and HDBaseT extenders.


Author Comment

ID: 8058509
ok, how about drivers?

do you think that video drivers or directx could be making problems?
LVL 44

Expert Comment

ID: 8058631
Yeah it is possible but remember you used the Restore disk which installs the drivers and all neccassary items needed to run what is on the restore disk.
LVL 63

Assisted Solution

SysExpert earned 400 total points
ID: 8059222
In addition.

1) Disable any power down options in the BIOS and in Control panel.

2) check the power supply.

3) Check the Monitor.

I hope this helps !
LVL 13

Expert Comment

ID: 8060604
Just a thought that popped in my mind while I read this, HP crams all sorts of stuff in these boxes, I have had a couple of instances where the discrete cable for the CPU fan had been disconnected when clients had tried to mess with the CD Rom drives... fat fingers and dim work areas...

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Computer running slow? Taking forever to open a folder, documents, or any programs that you didn't have an issue with before? Here are a few steps to help speed it up. The programs mentioned below ALL have free versions, you can buy them if you w…
I don't know if many of you have made the great mistake of using the Cisco Thin Client model with the management software VXC. If you have then you are probably more then familiar with the incredibly clunky interface, the numerous work arounds, and …
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question