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Certain areas of Network consistently dead slow(Not typical traffic slowdown)

Posted on 2003-03-03
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Last Modified: 2013-11-15
Running a Novell network, Windows 2000 OS: One laptop has certain areas of the Network that are basically non-browsable. The majority of areas are fine, as well as applications that are running off the network.

One example is a certain mapping that all computers have, is a mapping of "Transfer Drives", which displays various shares on different servers across the province. This mapping displays all the folders -instantly- on any other computer in the network. This laptop takes a good 15-20 seconds to display the first folder, then in what would seem to be a very consistent manner, it displays the next folder, then the next..one by one in about 10 second intervals. With many folders in this mapping, it basically never completes displaying them all. There are other areas of the network that behave this same way, where others are perfect. I don't think that the problem could be hardware related or a bad connection to a specific server as all other computers have no problem, and even this laptop has no problem after a fresh image has been dumped onto it.
Unfortunately I need a solution aside from imaging it, I have tried all standard procedures of removing and reinstalling clients, services, protocols etc..

I have also tried disabling services one by one to try and match a known working PC, as this computer definately has a lot of added software outside of the standard image, including applications such as Apache webserver, Oracle and Microsoft SQL server so I don't doubt that the problem has been caused by something he has installed (darn local admin users!) but would really like to try and find the fix.

I found something that looked extremely promising on the MSKB but they don't provide the download. Here is the link - http://support.microsoft.com/default.aspx?scid=kb;en-us;328370

Any thoughts apreciated, especially if there are any ideas where I can get that fix suggested in that Microsoft article
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Question by:Mooligan
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12 Comments
 
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Expert Comment

by:Hartofiowa
ID: 8059084
The fix proposed by that article is not available for general download.  You need to call Microsoft and explain your problem to them, mention the article number to them.  The will then send you an e-mail with a link, and proper password information to download the fix.  

We run a mixed network here with NT and Novell.  We had slow browsing issues whenever a workstation had the Novell client for Netware installed.  When the Microsoft client for Netware was used, there was no problem browsing.  The fix for us was to install the NWlink protocol on all the servers we were having problems trying to browse to.  But I would call Microsoft first and after discussing with them your problem, hopefully the download will help.
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Author Comment

by:Mooligan
ID: 8059299
Thanks for the comment, unfortunately I don't think we have a support account with Microsoft and the call will likely cost big $$.

I don't think the problem is related to anything on the servers because its only one workstation with the problem, and the problem is solved with a fresh image dumped onto the computer. However, I didn't think of trying the Microsoft Netware client, I may as well give it a try.
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Expert Comment

by:Hartofiowa
ID: 8059350
There will be no charge for the call.  Just mention to them that you are calling to get the hotfix mentioned in article number 328370.  They will either send you the link if they have authority or else direct you to an engineer that can provide it to you.  I've done this twice during the past six months and it has been painless each time.
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LVL 1

Expert Comment

by:Hartofiowa
ID: 8059352
There will be no charge for the call.  Just mention to them that you are calling to get the hotfix mentioned in article number 328370.  They will either send you the link if they have authority or else direct you to an engineer that can provide it to you.  I've done this twice during the past six months and it has been painless each time.
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Author Comment

by:Mooligan
ID: 8059395
Oh really eh? I had no idea, I will give them a ring then..
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Author Comment

by:Mooligan
ID: 8059694
Oh really eh? I had no idea, I will give them a ring then..
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Author Comment

by:Mooligan
ID: 8059823
Ugh double post from refresh =(

You are right, painless phone call. They emailed me the fix, but didn't fix it, I had high hopes for that one too.

Also tried the Windows Netware client, didn't help, it actually looks like it might have made it a bit worse, it won't display a single folder in the before mentioned folder..just that theres 94 objects, then have to end task the box, just like the other client.

Thanks for the comments, I think this is a pretty tricky one, any other ideas I'm listening..
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Expert Comment

by:mcrowley
ID: 8059914
Most slow browsing issues I've seen were due to incorrect WINS configuration, but that's in pure Windows environments.  Not sure how Novell browsing works, but I'd suggest starting with name resolution - DNS/WINS.
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Author Comment

by:Mooligan
ID: 8060342
Im not sure what else to check with wins/dns settings, all I can say is that I can see that the IP's of the DNS and WINS servers match that the rest of the working workstations.

The DNS and WINS settings through the TCP/IP properties also appear to match that of working workstations..
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Author Comment

by:Mooligan
ID: 8089609
Thanks for the suggestions guys, I found the solution after another many hours at it, an application, Tortoise CVS (http://www.tortoisecvs.org/index.shtml) was causing the problem. A quick uninstall, voila, fixed.
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by:SpideyMod
ID: 8491272
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