Office 97 install error
Posted on 2003-03-03
I am attempting to re-install office for a user who is experiencing problems with their office apps. I believe office was installed from a CD drive originally but when it looks at the Drive (D:) it is now a hard drive. This is normal and usually I can just pop the CD in or run the install over the network and it will allow to add/remove/repair the install.
This isn't the case this time... I run the alternate install from the network and never receive the prompt for add/remove/reinstall. Instead I get the normal install process as if it didn't exist. Near the end of the install, I get an error that terminates the install:
Title: "Setup parse Error In Initialize pass"
Error Text: "Object ID 8824: RegMso CAH: MsoHrRegisterAllEx call failed."
with a single okay button.
After the install is terminated 'unsuccessfully', I can run MS Word, Excel, but not Access, which give this error when run: "There is no liscense for this application on this compuater" or something to that effect.
Any ideas for resolving this besides re-format/re-image and reinstall?