Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Office 97 install error

Posted on 2003-03-03
4
Medium Priority
?
631 Views
Last Modified: 2007-12-19
I am attempting to re-install office for a user who is experiencing problems with their office apps.  I believe office was installed from a CD drive originally but when it looks at the Drive (D:) it is now a hard drive.  This is normal and usually I can just pop the CD in or run the install over the network and it will allow to add/remove/repair the install.  

This isn't the case this time...  I run the alternate install from the network and never receive the prompt for add/remove/reinstall.  Instead I get the normal install process as if it didn't exist.  Near the end of the install, I get an error that terminates the install:

Title: "Setup parse Error In Initialize pass"
Error Text: "Object ID 8824: RegMso CAH: MsoHrRegisterAllEx call failed."

with a single okay button.  

After the install is terminated 'unsuccessfully', I can run MS Word, Excel, but not Access, which give this error when run: "There is no liscense for this application on this compuater" or something to that effect.  

Any ideas for resolving this besides re-format/re-image and reinstall?

Thanks!
0
Comment
Question by:AaronUWL
  • 2
  • 2
4 Comments
 
LVL 27

Expert Comment

by:Dabas
ID: 8062595
Can you try copying the install directory from the network (or a CD) onto the (now D) harddrive, so that you 'fool' the system?

Dabas
0
 

Author Comment

by:AaronUWL
ID: 8074225
Dabas,
Tried that idea... It helped the Add/Remove programs find a install directory, but once the Setup runs it doesn't recognize that office is installed already and won't allow to remove or re-install etc...  Also, the "setup parse Error" still appears when trying to install a new installation of office.  I believe this is the biggest issue behind all of this...

Any other ideas?
0
 
LVL 27

Accepted Solution

by:
Dabas earned 200 total points
ID: 8074407
When office installs, it creates a file named Off97Pro.STF (or similar). In my system it is in:

C:\Program Files\Microsoft Office\Office\Setup\Off97Pro.STF

Yours probably has been overwritten by now with your several attempts of installing and reinstalling.

I suggest you try overwriting this file from a backup or from a similarly configured computer.

Alternatively you can open the file with WordPad and see if you can figure out a setting that can be changed to solve your problem. (MAKE A BACKUP OF THE FILE FIRST!!!!)

Good luck!

Dabas
0
 

Author Comment

by:AaronUWL
ID: 8212964
This didn't exactly solve the problem, but it helped me try a few more posibilities.  Ended up just re-imaging the machine.
0

Featured Post

Transaction-level recovery for Oracle database

Veeam Explore for Oracle delivers low RTOs and RPOs with agentless transaction log backup and transaction-level recovery of Oracle databases. You can restore the database to a precise point in time, even to a specific transaction.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Currently, there is an issue with being able to copy values from an external application to a dropdown list in Project Web Access (PWA).  The standard copy and paste methods don't seem to work properly. Here is a way to accomplish this task to s…
In this post, we will learn to set up the Group Naming policy and will see how it is going to impact the Display Name and the Email addresses of the Group.
How can you see what you are working on when you want to see it while you to save a copy? Add a "Save As" icon to the Quick Access Toolbar, or QAT. That way, when you save a copy of a query, form, report, or other object you are modifying, you…
Enter Foreign and Special Characters Enter characters you can't find on a keyboard using its ASCII code ... and learn how to make a handy reference for yourself using Excel ~ Use these codes in any Windows application! ... whether it is a Micr…

578 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question