Outlook 2000 uses all memory when try to read mail or compose one

Posted on 2003-03-05
Medium Priority
Last Modified: 2010-04-07
When i start outlook 2000 on win2000 sp3 there is no problem, i have 360 mb (of 512)memory left. When i click a mail in the inbox (or outbox) to open (read) it. My memory usage jumps to 100%, even my swap file(min 768 max 1500 mb) gets completly filled. leaving me no workspace and a non responding outlook.

I tried reparing the office 2000 installation and after that reinstalled it over the existing.

I also tried a new empty pst file, but the problem is the same. even used scanpst on the original file, but no errors where found.

If have norton AV 7.6 CE with virus identies 4-3-2003, scanned and no virus found.

What's happening here, and how do i solve it
Question by:theforce2040
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Expert Comment

ID: 8074664
I would recommend you turn off all programs running in the background and try this again.  I'd start with completely shutting down Norton.  I suspect that one of the open programs might be causing this.

Expert Comment

ID: 8077252
Also try creating a new Outlook profile, rather than just a new .pst.

Turn off MS Word as the email editor.

Author Comment

ID: 8082703
I solved it myself, i changed the registry key: HCU/software/microsoft/office/9.0/outlook/options/mail/editorpreference to 131072, it was 131073. I found this in another topic.

I also changed in outlook: extra-> options -> ?? (6th tab) -> advandced options -> plugins. (the screen with net folders on it). switched them all off. restarted outlook, and the problem was solved. After that i switched them all on (one by one), and the problem was still gone.

It's now working as it always did.

Accepted Solution

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ID: 10491142
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