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Excel 2000 crashes when trying to print or print preview

Posted on 2003-03-05
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Excel 2000 crashes when trying to print or print preview.
It's a GPF, General Protection Fault, in Module HPBF4110.drv at 0034:00001b9b.
I found that if I try to even bold or colour text I get the same error.  Interestingly enough, when I download other excel files they print and print preview fine.  Is there anyway I can fix this problem with my excel files?
Also, it was all working fine before our IT guy decided he had to reformat my hard drive.

Thanks,

Agentm66
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Question by:agentm66
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18 Comments
 
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Expert Comment

by:ksearch
ID: 8076700
The problem lies not in Excel, the problem is most likely your printer driver. Make sure the most current printer driver is loaded, and that may not be the one that came with windows--you may need to get it from the printer mfr website.

I'm sure your IT guy had his reasons...
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Expert Comment

by:Lord_Lethris
ID: 8078881
If changing the printer driver don't work (Try both PS and PCL drivers), then goto

http://office.microsoft.com/ProductUpdates/

And get the latest Patches for Office and Excel.

If that still dont work, I know it sound funny, BUT defrag your HDD.  If you are using W2k or WXP change the swap file (Virtual Memory) to double that of your RAM, eg if your RAM is 128mb then make the swap file 256mb or move it to a different drive.

If that still fails to work, yourself or a teckie might need to check the processor fan is still running (system maybe overheating) or change the RAM in your machine, It might be faulty.
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Accepted Solution

by:
Lord_Lethris earned 200 total points
ID: 8078922
One last thing you can do, is see if the same problem happenes on someone elses PC with the save document.  Then you'll know if the document is corrupted.  In whichcase just copy and paste the data into a new document, can be painstakingly long, but its the only way, you cant just save it as a new document, you HAVE to recreated IN a new document.
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Author Comment

by:agentm66
ID: 8080286
Thanks!

The problem also happens with those files on other PC's. So, as per Lord Lethris's suggestion I tried to cut and paste the data from one problem Excel into a new document and that worked perfectly!  Before, LL, I was just doing the "save as" file thing, which as you pointed out, didn't work. Should I still download the updated drivers just to be safe?
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Expert Comment

by:Lord_Lethris
ID: 8082549
No Problem
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Expert Comment

by:Lord_Lethris
ID: 8082595
Oh yea.... sorry well away with myself! LOL  er.. yea... if it now works, why fix it? ;)... don't bother with the drivers, BUT I do strongly suggest installing the Office updates from the Previous link I sent.  As all techies know, Excel is a produced that is never quite finished and full of bugs when released for sale!!! :D
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Author Comment

by:agentm66
ID: 8082851
you know, you're right!  Where is that perfect version promised from Microsoft, huh?  The sad thing is that I have to do this with all my pertinent Excel files. Could this happened in the process of copying or burning the files on to a CD before our IT guy reformated my computer?

Thanks again for all your help!

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Expert Comment

by:Lord_Lethris
ID: 8083094
There could have been a number of issues that could have caused this....:-

Read only attributes messing up when copying over from CD-ROM.

Excel may have been patched on your Previous install and the files belong to a higher Service Patch, so saving them on a non patched machine may have caused an issue.

Excel decided one day to be bastard by Royal Appointment.

The list is endless.  The main focus is that the problem is solved, even if it is a little bit time consuming.

;)
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Author Comment

by:agentm66
ID: 8084167
Here Here!

Thanks so much for your help LL!

Cheers
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Expert Comment

by:Lord_Lethris
ID: 8084246
No Problem
0
 

Author Comment

by:agentm66
ID: 8095767
New problem!
Downloaded from Microsoft Office Product updates as you suggested LL. The product I downloaded was Office 2000 Service Release 1a (SR-1a). Now everytime I try to open an Office program like Word, Excel and Outlook the program closes after a couple seconds!  Is there anyway to go about fixing this situation?

Thanks
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Expert Comment

by:Lord_Lethris
ID: 8095821
hang on just looking
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Expert Comment

by:Lord_Lethris
ID: 8095853
tisk tisk

http://support.microsoft.com/default.aspx?scid=kb;en-us;255503

looks like your techies are using eather a beta or a cracked copy of office 2000.

Sorry.
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Author Comment

by:agentm66
ID: 8095960
Think you are right.  Will bring this up with my supervisor.  Thanks again!
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Expert Comment

by:Lord_Lethris
ID: 8096119
No Problem.

You could try removing SR1a.  I have procedures for stripping a PC of office, even all the hidden stuff that don't get removed when un-installing office.
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Author Comment

by:agentm66
ID: 8107013
I think that is the route I have to take, Stripping SR1a.
Appreciate knowing how you go about it.  Major concern is saving email through Outlook for the past week or so.
Thanks!
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Expert Comment

by:Lord_Lethris
ID: 8133016
I said I'd get back and I have.

1st you need to uninstall office.

Then you need to get the program called eraser2k.exe, you can get it here -

http://download.microsoft.com/download/office2000pro/Update/3.1/WIN98Me/EN-US/eraser2k.exe

When you run that file, it will extract the utility.  You then need to run the Eraser2000.exe file and it should do the rest.

You can if you wish manually run this utility with more control by running the Offcln9.exe file also included with this utility with the following switches

Switch       Description         Example
   -------------------------------------------------------
         
   /a        Aggressive mode.    Offcln9.exe /a
   /L        Create Log file.    Offcln9.exe /Lofflog.txt
   /L!       Log only. Do not    Offcln9.exe /L!offlog.txt
             delete anything.
   /q        Quiet mode.         Offcln9.exe /q
   /r        Restart system.     Offcln9.exe /a /q /r
   /s        Safe mode.          Offcln9.exe /s

So to do a secure and total removal logged and without prompt and self reboot, type at a command prompt :-

Offcln9.exe /a /Lremoved.txt /q /r

and your computer will never know office had ever been installed.

You may have to re-install some programs that use any of the office shared program files like "ACT!" or "SQL", but as you are going to re-install ofice anyway, that doesn't matter too much in your case.

One other note... this tool, according to microsoft, hasn't been tested with Windows XP, and to be used at your own discression under that operating system.

hope that helps! :)
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